Can I recover an old account by proving my identity

Discus and support Can I recover an old account by proving my identity in XBoX Accessibility to solve the problem; A long time ago I made an account with a made up email, and I spent many hours playing on that one, and one day I deleted my account by mistake. I have... Discussion in 'XBoX Accessibility' started by ProfessorLeek, Nov 5, 2023.

  1. Can I recover an old account by proving my identity


    A long time ago I made an account with a made up email, and I spent many hours playing on that one, and one day I deleted my account by mistake. I have since forgotten the password as well as the fake email I used. However, my full name is still publicly attached to the account, so is there any way I can use my ID to reclaim the account?

    :)
     
    ProfessorLeek, Nov 5, 2023
    #1
  2. kyle_m4496 Win User

    Can I recover an old account by proving my identity

    I'm afraid this form is the only method for account recovery. My best advice is to try to retrieve the email you used. You can try the recovery form as many times as you wish.

    Regards,
    Kyle
  3. kyle_m4496 Win User

    Can I recover an old account by proving my identity

    Hi! My name is Kyle and I'm an independent advisor.

    To protect customer privacy, Microsoft customer support cannot assist with recovering accounts. You can attempt to recover your account using the online recovery form: https://account.live.com/acsr

    Please reach back if you have further questions.

    Thanks,
    Kyle
  4. KindGryphon Win User

    Can I recover an old account by proving my identity

    Thank you for your reply, Kyle! Unfortunately, the link you've given me requires knowing what the email was for the account, so I don't think I'll be able to recover it this way. Do you know of any other methods I could try?
    Somehow or another you are gonna have to figure out what email you used.

    If you ever had a skype profile or phone number attached to your account then you can use your skype username or phone number instead but if all you had was the email then you cant recover the account without knowing what the email was.
  5. ProfessorLeek Win User

    Can I recover an old account by proving my identity

    Thank you for your reply, Kyle! Unfortunately, the link you've given me requires knowing what the email was for the account, so I don't think I'll be able to recover it this way. Do you know of any other methods I could try?
  6. T1C3 SODMG Win User

    I cannot remember my old Xbox 360 password from over 10 years ago

    I once had this problem, you just have to find the corresponding email to that gamertag, mine was a very old email i haven't used in ages. It'll lead you to either a recovery as you stated, or you can contact support and they should be able to assist you
    with the process as long as you can prove the identity

    https://support.microsoft.com/en-us/help/17875/microsoft-account-reset-or-recover-password
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Can I recover an old account by proving my identity

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