Can I receive my Xbox One S power cable back?

Hi there,

Since the Xbox 360 days, it has been advised to not include any cables or power supplies when sending your console in for service, however there are some exceptional circumstances if the issue is related to an accessory. Regrettably, I don't think Microsoft
will be able to replace these extra items you've sent.

You can try and contact Xbox Support over the phone to have a chat and see if someone can arrange a replacement, but again, cannot guarantee a positive outcome.

Hope this helps,

L

I didn't get around to calling them yet, but I received both cables in the mail today. Thank you!

Thank you, I will try over the phone.

Hello TX,

We understand that you have a concern in regards to the power cable received within the box of your brand new Xbox One S console.

The reason for the power cable is that both the Xbox One S and Xbox One X consoles contain internal power supply units, making
it possible to only have to connect this found power cable without the unnecessary bulk to plug in.

We hope this information helps and we wish you the best!

The power supply in the Xbox One S is multi-voltage, it will work on 240v and 110v power sources. You just need a power cable. The Xbox One power cable is called a fig-8 power cable that can be found in most electrical stores.