Can I pay a difference to upgrade the version of a game I bought?

Hi again Jacob.

If your refund was denied, please respond to the email they sent you regarding the refund denial. Explain in detail the reasons why they should reconsider their decision. This is the only way to appeal the denial and get in touch again with the team that initially managed your refund request. Please keep in mind that this is a public community forum, and we are players just like you.

I hope you understand, and I wish you the best of luck.

Best regards.

I tried getting a refund for the title but got denied because of the very small amount of playtime I have on it.

Hi there Jacob, my name is Gerardo and I'm an Xbox player like you. I'll be happy to help.

In this situation, the most convenient option is to simply request a refund for the version you purchased by error and then proceed to buy the correct version of the game. Unfortunately, there is no way to pay the difference to obtain the other version.

To request a refund for your game, please visit the following website:

https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders

Please keep in mind that sometimes it can take up to 24 hours for your purchase to appear in the refundable orders history. If it doesn't appear immediately, please wait for that time period and check again.

In case it is helpful to you, here is the official purchase link for The Crew Motorfest Standard Edition - Cross-Gen Bundle:

https://www.xbox.com/games/store/th...oss-gen-bundle/9NQRQJND8DMX/0010/B2H29M5CCC5F

I hope this helps and if you have further questions please let me know.

Best regards.

Can his version be upgrade to the Vault Edition by paying the difference?

i can upgrade to the vault edition which i am currently trying to do but it says 99$ will i pay the difference or is it gonna make me pay thee full 99 even tho i have the cross gen version?