Can I have some help?

The best way to resolve this is if you know the email that is currently on your account, you want to go to
http://account.live.com and attempt to reset your password. If you are unable to send an email reset link or answer the secret question, please select the last option that states "I cannot use any of these
options.". You will be prompted to fill out a form regarding your account. Once you fill out and submit that form, check your email. You should receive a response within 24 hours. If it is successful, you will be able to change your password and get access
that way. If it states you did not provide enough information, check near the end of the email for a Account Recovery Reference Number. Obtain that number as well as the Console ID of your xbox (Found in system settings -> console settings -> system info),
and then contact xbox support at 1-800-4MY-XBOX (1-800-469-9269).

Good day!



We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com).



Thank you for your understanding.


Respectfully,



Microsoft Community Moderator

Hello Jack,

Thank you for posting in Microsoft Community.

We understand that you're trying to gift your friend with the Fortnite bundle. Since your friend did not receive the bundle, please try the following steps:



Check if the purchase was successful by going to your Microsoft account's order history.

If the purchase was successful, you should see the order details there. Otherwise, you may need to contact the game support for assistance.



If the purchase was successful, but your friend did not receive the bundle, it might still be processing. If it hasn’t arrived after 12 hours, contact Microsoft Store Support.

1. Please follow this link: Microsoft Store
   
2. Next, click the button for Questions? Talk to an expert on the lower right side of the page.
   
3. Then, provide start your conversation of the virtual assistant to get in touch with our live support.
   

Sincerely,



Microsoft Community Moderator

Couple possibilities here.

1. If your password is longer then 16 characters then it will not allow you to sign in the 360 does not like passwords longer then 16 characters.

here is a link to reset your password

https://support.xbox.com/en-US/my-account/microsoft-account/change-microsoft-account-password?lc=1033

2. If you changed your gamertag recently you would need to redownload your profile. Here is a link on how to do that.

https://support.xbox.com/en-US/my-account/manage-gamertag-and-profile/add-remove-profile-xbox-360

When I sign in to Xbox.com I see a random Gamertag.

If you are seeing a random Free account when you sign in on Xbox.com, you may have either used the wrong WLID or spelled it incorrectly. Please ensure you are entering it properly and try again. If this does not correct the issue, please check the WLID of the
account by following steps 1-2 above to see what the WLID is on the account. Ensure there are no minor discrepancies, such as ".co" instead of ".com".

If the WLID showing on your account is incorrect, follow the steps below. If your account is showing the correct WLID, make sure you are using this to log in to Xbox.com.

Can you verify that the WLID is the same one attached to your gamertag by looking here:

http://support.xbox.com/en-US/billing-and-subscriptions/account-management/manage-live-id#517c242da470479192415155f4e24ad7

If indeed it is the same WLID, then I suggest you
contact support by phone.