Can I have my points deposited please... I have been waiting for quite some time

Hello L0rd Magnus,

Unfortunately, we can not take any action on a user's Microsoft Account, so we would not be able to perform some kind of transaction work around. That option used to be available to us, but recent system changes have caused this kind of temporary solution
to no longer be available. We are still awaiting a resolution from our other team that will fix this issue. In the meanwhile, we will continue our attempts to deposit into your account, as sometimes deposits are able to be forced through. Again, we apologize
for the inconvenience that is being caused by the delayed resolution from our other team.

Hello AGhostplayer,

Unless you count the three posts submitted recently, we do not see any forum posts for this gamertag. We responded to your latest post at (https://forums.xbox.com/en-US/thread/35bd5ef2-afb9-487d-a7d2-eed9d5c94430).

Hello AGhostPlayer,

Pre-orders are not eligible for MyVIP. During September, there was a special offer that made pre-orders eligible for MyVIP. Your purchase of Forza Horizon 3 was made during that offer, and was successfully applied to your MyVIP progress. Your purchase of
Gears of War was not made in September, so it did not award progress.

You mention that you feel that you should be a three star MyVIP member. However, even including your pre-orders (again, which are not eligible for MyVIP), you only have 431.13 in spending since September 2016. The spending requirement for rank 3 is $900. I
believe that you may need clarification on how our MyVIP works.

For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content off the Xbox Store. After you receive your first star you will begin to earn a percentage of your
eligible purchases back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP. Since our last MyVIP reset in September 2016, you have not spent at least $300 on eligible purchases, so you do not get payback
for your non-offer purchases.

I can confirm that it does not look like you were properly tracked for your MicrosoftStore.com purchase, and will adjust that offer for you. You should see the Credits appear as pending by the end of next week. Apologies for the inconvenience.

Credits are deposited by the following 15th or 30th of the month after you have at least 5,000 pending (there are no deposits on the 1st). If you get to 5,000 between the 1st and 15th, they are deposited at the end of the month. If you get to 5,000 between
the 15th and 30th, they are deposited by the 15th of the next month.

Hi Aiida22. Since your Credits were awarded on March 18, you didn't reach the threshold for automatic deposit until then. A deposit has been scheduled for you on April 12t.h.