Can I have my other account cloud back on my new account?

Sokhor Mariia · Feb 3, 2025

I’ve lost everything I had.

WHAT HAPPENED?:

My friend soon will have birthday, February 3rd. Because I don’t have money to buy something, I wanted to do something by myself. I got an idea, Minecraft education.

So I called my second friend to help with that. She agreed. Everyday we started playing Minecraft education building everything that we got an idea about. We built roller coaster which is spooky, we build mechanics EVERYWHERE. after roller coaster we built room escape with quests, that includes a story about stolen princess, and that she need to save her. We were almost done, only thing that needed is a small idea that we got. And that’s all. But then my mom said to me, “we are going to another school” and that is sad. But I hoped we will stay in one city, because I don’t want my account to be at a zero.

So my school was DadeSchool that time. But then I realised, that im going to StLucieSchool…

My hopes swapped away.

First thing that I wanted to check when my account was ready, is do my server got deleted? It did.

I got into shock, I didn’t know what to do now, because we don’t have any time. My friend felt the same. I don’t have any choice because her birthday will be tomorrow.

WHAT DO I WANT HELP TO DO?:

Please, I want my Minecraft education cloud back!

I have all the provements, screenshots, maybe I can agree with some documents?! I don’t really care when it will bring back, but please, all the documents that I have to agree I will agree with! I just need that one server… I just need my cloud back on my new account! To build everything took so much… we built so much! I don’t want everything to get deleted just so…

ABOUT ACCOUNTS:

The account that i was building the gift on was *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** , Sokhor_M. The account that I got now is *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** , SOKHOR_M. I have the passwords for both. I can do anything just for my cloud being on my new account..! If it’s possible.?

Thank you.

:)

Onyx Is Here

Hello Sokhor, sorry to hear you're having trouble.

It sounds like you were originally playing on a different account. The saves including the server may still exist on that account. If you're able to I'd recommend trying to log in to that account. If you're unable to though I'm afraid that we would not be able to do anything to help you recover the progress.

As for your accounts please do not post personal information such as emails and/or passwords here as this is an open forum.

Darhyl Amizola

Hi Tyler! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Microsoft/Minecraft account being compromised.

From the official Microsoft article: https://support.microsoft.com/en-us...-account-24ca907d-bcdf-a44b-4656-47f0cd89c245 Kindly try to follow the instructions in the interactive tool in order to recover your account.

If the steps above didn't work, you will need to reach out to Microsoft Xbox Support for further escalations as they have the tools and resources to properly investigate this case.

According to Microsoft Agent | Moderator, XBF Brad A and Xbox Ambassador, CosmicCraze:

https://answers.microsoft.com/en-us...-support/988332e4-631f-457c-8bc8-210e7a19be37 and https://answers.microsoft.com/en-us...ive-chat/b75d470e-8c19-4399-bcc9-e6e0bc2ec2fd

Here's how to contact Xbox Support:

"Chat Support:

> Visit the Xbox Support website: https://support.xbox.com/en-US/contact-us/
> Click on the "Contact Us" button in the right of the screen.
> Select the issue you need help with and click on the "Next" option.
> Sign in to your Microsoft account.
> Follow the prompts to connect to a live chat agent.

For Callback Support:

> Select Xbox One
> Select See more options then subscription changes
> Select Show Contact options
> Select Request a call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives a request for a call from support as a contact option.

If you're unable to contact them, try again at a later time."

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

CPT FILMOREPUSS

Then can someone from the enforcement email me since I can't reach out to them

Jonny306

Well, if the account is actually at fault and did in fact violate policies, then it would remain "permanently" banned. If the account creator thinks Microsoft may have made a mistake and got the enforcement wrong, then the appeal option is available. Under no circumstance can we violate policies (permanent bans take ALOT) and expect Microsoft not to enforce the exact policies we ALL agree to abide by.

I am sorry but if it's a "Permanent" ban, nothing can be done.

CPT FILMOREPUSS

Then can I talk to a Moderator then please. My account was already suspended over a week ago. Was supposed to have it back on the 13th of April.

Can I have my other account cloud back on my new account?