can i get some help with a issue that occurred in 2018 with ordering a design lab Xbox...

We wouldn't be able to do anything here was we don't have access to accounts. You'd need to contact Microsoft Store support, although being that long ago it's unlikely they'll be able to do anything at this point. https://support.microsoft.com/en-us...urchases-4f615f2a-6bbd-fd69-6695-ae213d63eef0

Here are a couple of links that should help:

1.
Design Labs FAQ

2.
Xbox Design Lab and Xbox Design Lab controller help

If you continue to have issues with the DL controller I would suggest setting up a repair order if it's still under warranty.

Hello
albagaga93!

Thanks for reaching out to Xbox forums support.

I understand that you're having disconnecting issues with you Design Labs controller.

It sounds like you've already tried some of the trouble shooting steps that I was going to suggest.

The fact that only your Design Labs controller is having issues and not your other controllers rules out the possibility

of it being a wireless interference problem. Here are a couple of links that should help:

1.
Design Labs FAQ

2.
Xbox Design Lab and Xbox Design Lab controller help

If you continue to have issues with the DL controller I would suggest setting up a repair order if it's still under warranty.

It will take a little while because the fact that it is a custom Design Labs controller like you mentioned, so the sooner you send it off,

the better.

I hope this helped! Good luck and happy gaming!

Felix

Xbox forums

Hi HiddenTiger21,

Thanks for reaching out to us in the forums with this question. When it comes to the shipping of a Design Lab controller, it may take a bit longer than a standard controller shipment. This is due to the customized nature of each controller to the specifications
made by the individual who ordered it. Once the order has been made and it is ready to ship, you'll receive an email containing tracking information. Here are a couple of great support articles that can help you out:

Xbox Design Lab and Xbox Design Lab controller help

Xbox Design Lab controller FAQ

I hope that this helps out!

Before you check out with design lab it actually states this in the cart:

Due to the customized nature of Xbox Design Lab, you cannot cancel or modify your order once it is placed. Your Xbox Design Lab order will deliver in 2 to 3 weeks.
You will be charged immediately, and the order cannot be returned or refunded.