Can I get my account back through Microsoft?

Kamyrion Harper · Jul 1, 2023

4 years ago, someone asked me to gameshare with him and they stole my account. I was wondering if I could get it back. They have not been using it long after they stole it.

:)

DeniqL

Hi,Kamyrion ! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

Do you know if they changed the email or just the password?

Belle B

Hi Shikha

Sorry to hear about that, however, the only way to retrieve it is through the recovery form here: https://account.live.com/acsr

You may refer here: https://support.microsoft.com/account-billing/h...

You may also check the guide here: https://support.microsoft.com/account-billing/h...

Ensure that you're doing all these on the device that you usually use.

citz

Hi Josef, thanks for helping.

Right now im answering the form, but there is an issue that is affecting me.

As i said, i think my account got deleted, and im writting the email that they are asking ''Which Microsoft account are you trying to return to?'' but it seems the account does not exist.

I would be gratefull if i could contact you in case of any other problem

once again, thanks for your help, i appreciate it so much.

Stephanie Dequito

Hi Joshua_707! My name is Stephanie and I'm more than happy to help you out!

I'm sorry to hear that you are experiencing this on your Microsoft/Minecraft account.

You can follow this link to a Microsoft Support article that explains how to recover your compromised account. The process can be complicated, but the article provides an interactive tool that shows you the clear steps:

https://support.microsoft.com/en-us...-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

If that doesn't work, you will need to contact Xbox Support as they have the necessary tools to escalate your case and possibly recover your account from the hacker:

https://support.xbox.com/en-US/contact-us

You can use a different Microsoft account to get in touch with an Xbox Support agent.

Kind regards,
Stephanie

JosefLBohorquez

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this CITZ

Sorry to hear that your account has been compromised, you can try to recover it following steps here:

https://support.microsoft.com/account-billing/h...

Please note that here in the forums no one can assist you with this process / tell you the specific-new email address / modify or share account details due to privacy and security policies

Can I get my account back through Microsoft?