Can I get a support representative that won't waste my time

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I'm afraid there isn't a support representative here. If you have noticed charges you don't recognise on your card and it isn't on your account, you'll need to report that to your bank as a case of a compromised card and request a charge back. Below is the Microsoft terms for that sort of issue.

The customer service had yet to reach abysmal.

That was 1 hour an 40 of my life I won't get back. It was a utter waste of time contacting support end result they refunded me to re buy the whole thing. And the problem still there

Anyone have better luck

I won't be wasting time. I've seen my friend [Mod removed] . But still, I'm getting my GS back, I don't care how long it takes.

Yeah having someone get your info is a hassle to manage and get things back in order. Just keep trying to contact customer support for Live and the Bank and get support reference numbers and the names of people you talk to. Will speed things up when the
Bank has to deal with MS at some point. Also MS and your Bank should have sections devoted to fraud claims so try and get routed to them and not waste time explaining it to a basic support representative.