Can I get a refund for my copy of baulders gate 3

I have and it was denied immediately. My issue is the game is fundamentally broken. It is legitimately unplayable. I'm upset I've spent 60 dollars on a game that doesn't work. How is this fair to me as the consumer if the policy only extends to 14 days when the issue can just appear at any moment. And they only sell a digital copy. So whats happened is im stuck buying a digital copy that a very short return policy and Ive received a game that doesn't work with an issue that just appears at random and has erased everything. If this is the common business practice going forward I will not be a returning customer. I see no point in continuing to fund a company that rips off their customers

You would have to try submitting a refund request, however, being over 14 days, it's likely to be denied. https://support.xbox.com/en-US/help/subscriptions-billing/buy-games-apps/refund-orders

Hi Brian

I understand your frustrations with the save issue disrupting your enjoyment of the game.

Please note that this is a community form and is staffed by volunteers and gamers just like you - not Microsoft staff. We have no access to accounts, Microsoft systems or customer information and can only offer helpful advice.

If the refund request has been denied - because it is past the 14-day refund period - then I am afraid there is no other option but to wait it out for the developers to resolve the issue and patch the game. Keep in mind that XBOX themselves are not responsible for resolving bugs and technical issues within games - that comes down to the developers of the game itself (although XBOX will work with developers to address any issues as quickly as possible).

Larian (the developers) have been aware and working on the problem for a couple of weeks several weeks now, and currently are awaiting some firmware updates from XBOX that they say should hopefully resolve the problem. It has been delayed due to the lower staffing for the Christmas holidays. Larian issued a tweet (I refuse to call it X) the other day with an update and some interimoptions you can use to temporarily solve the problem until the issue is fully resolved:

https://twitter.com/larianstudios/status/1741471521913102679

I appreciate it is frustrating, but if you can be patient and allow the developers a little more time they should have it sorted soon enough.

I hope that helps

Baulders gate, what a game that was, i agree with this

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