Can I fix this?

Discus and support Can I fix this? in XBoX Games and Apps to solve the problem; Ok. I have a game that was bought by my dad a while ago, (specifically steep) and I can't play it because I'm not signed in to his account. I know why... Discussion in 'XBoX Games and Apps' started by (PRIVATE NAME), Jun 20, 2023.

  1. (PRIVATE NAME)
    (PRIVATE NAME) Guest

    Can I fix this?


    Ok. I have a game that was bought by my dad a while ago, (specifically steep) and I can't play it because I'm not signed in to his account. I know why this happens, but my dad's old email was hacked and I can't login to his account to play it. I tried launching the game on microsoft store, but my Xbox restarted. I know he could've got it with a subscription, but I'm not sure. If not, is there a way to fix this?

    :)
     
    (PRIVATE NAME), Jun 20, 2023
    #1
  2. Jonny306 Win User

    Can I fix this?

    Hello there!

    My name is Jonny and I will be assisting you today!

    First, thank you so much for contacting us regarding your inquiry/ concern.

    Because your account didn't actually make the purchase and because the account is not yours, there is no way to fix this without having the account creator contact support and be ready to provide ALL details of the account so they can recover it.

    Sorry.
  3. Smwutches Win User

    How can I fix this?

    For information about your suspension and to see about submitting a case review, you would need to go to http://enforcement.xbox.com Investigations can take time, so the suspension
    could be for something that took place days ago.
  4. M3tal Daz3 Win User

    How can i fix this?

    Try removing the account from the console, doing a hard restart, hold the power button for 10 seconds while the system is on, and then re-adding the account.
  5. Geth Win User

    Error I can not fix

  6. WPAK Win User

    How can I fix this?

    Hi there,

    I'm unsure what you exactly mean with that every account get's locked, what exactly happens and is the console connected to Xbox Live?
Thema:

Can I fix this?

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