Can I extend my warranty on my Xbox Elite 2 Design Lab Crafted controller longer than the...

Hi there Lurchee, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

You can extend the warranty of your Elite Series 2 controller up to 3 years with the Microsoft Complete program, but for that, no more than 45 days should have passed since your purchase.

To get Microsoft Complete for your controller, you will need to contact a Microsoft Store sales agent using the contact information in the following link:

https://support.microsoft.com/help/28808/microsoft-store-contact-support

For more important information about Microsoft Complete, please visit the following link:

https://support.xbox.com/help/hardware-network/accessories/get-microsoft-complete-for-xbox-one

Please keep in mind that in this public forum, we are just fellow players like you, trying to help other players with our best intentions.

I hope this helps and I wish you good luck!

Kind regards,
Gerardo.

I'm curious about the additional 2-year warranty. If that is available for an Xbox Elite 2 controller through Design Labs, how do you purchase it?

Thank you!

Hello Tomasz,

Thank you for posting here on the Xbox forums. Xbox one standard controllers have 90 days of warranty. After that time has passed, you would have to buy a new one if you would like to replace your controller. The exceptions being the Design lab controllers
(120 day warranty) and the elite controllers (1 year warranty). If you purchased "Microsoft complete" with your console then you may have the extended warranty that extends to the controllers as well.

Let us know if you have any further questions.

Huh. Ive read in a different thread that elite and designer lab controllers have a longer warrantee than their standard counterparts. I’ll look into the link you sent. Thank you!

Hi SuspectedFlyer7,

Thanks for the reply! In regard to a Design Lab controller, they have a 120 day standard warranty, the Elite has a full year and any standard or other controller/accessory is subject to the 90 day warranty. Here are a couple of handy support articles that
you may find useful in regard to Design Lab controllers:

Xbox Design Lab and Xbox Design Lab controller help

Design Lab Controller Frequently Asked Questions

As you're having an issue with a design lab controller, you may wish to go ahead and
request a call back from Xbox Support to see if they can get you sorted out in regards to a repair or replacement, or what they would recommend in this situation. Just be aware
that it may take a bit more time for servicing as Design Lab controllers are custom fabricated for each individual.

I hope that this information helps you out a bit more!