Can I change the email address of an old account?

Hi Tyler! I’m Aileen, an Xbox Expert and gamer. I’m here to help as best I can.

Yes, you can change the email address linked to your Microsoft account, even if you’ve lost access to the old one — as long as you can still sign in on your Xbox.

Here’s how to do it:

1. Sign in on a trusted device (like your Xbox):

Go to https://account.microsoft.com/account

Use your current credentials to sign in (from the Xbox browser if needed)

2. Add a new email alias:

Go to: https://account.microsoft.com/profile

Under “Account info”, select “Edit account info”

Click “Add email”, enter your new email, and follow the steps

Once verified, you can make it the primary alias

3. Remove the old email (optional):

Once the new one is primary, you can remove the old one

Only do this if you’re confident you won’t need it for recovery

If you get stuck on verification, try updating your security info here:

https://account.live.com/proofs/manage

Make sure to do this from a device and location you’ve used before to avoid getting blocked by Microsoft’s system.

Please let me know if you need any further assistance. Looking forward to your response.

As you mentioned that you suspect that this gamertag is linked to one of your old email accounts. I will suggest login to your old email account and change the email address of that one with your new email address as described here https://support.microsoft.com/en-au/help/12407/microsoft-account-change-email-phone-number

Or you can delete or change your gamertag by accessing your old email account first.

Accounts cannot be transferred. You can only change the email address on the account. So if you want to keep everything on your old xbox account it would be best to change the email address on that account.

Thank you for your swift response!

However, to link my old email address to my hotmail account is not possible as i can only link other hotmail email addresses to my hotmail account.

I tried to recover my old email address and was informed by the email address provider that it was not only deactivated but also terminated and not recoverable as i havent used it in 10+ years.

Is there any other way to help change my old xbox live email address? Perhaps microsoft could change it manually? Given that i can verify that it is my account via Identification card, phone number or facebook as i use the same email address there as i do on my xboxlive account.

you cannot transfer games/DLC or save from one account to another but you can change the account email address. It can be a multi-step process however I do not know that you can make an account a child account once validated as an adult, if that's what
you want to do.

Add an email address verify it works

update primary email address, make sure it works

Remove old email address.

how to change your email address