Can I change my tracking email for a design lab controller to another email

Hello ImKay,

Thank you for posting in Microsoft Community.



We understand that you are trying to update your tracking email for your purchase. Let us check on this together and sort this out in timely manner.

You may update your email address from your shipping and billing information on your Microsoft account. Please use this link and sign into your account - Microsoft account | Address book.

Under Preferred billing or shipping info, please select change email.



We hope that helps.

Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Microsoft Community Moderator

Hello ImKay,

Thanks for the reply.

We encourage you to review your account shipping and billing address to ensure you provided the updated information. To answer your question about the email already sent, you may reach out to our live support team for assistance as they have advance tools that may help. If they do not have tools to help at least they can provide you details about your purchase. Please follow the steps below:

1. Please use this link: Contact us | Xbox Support
   
2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
   
   
   
   
   
3. If not, please select the country/region it is showing and select the correct one among the lists.
   
4. Make sure to use to check the available contact times of the support.
   
5. Select the "Contact Us" button
   
6. Select the drop-down menu options that will match your concern.
   
7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
   
8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
   
9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
   
10. Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.
    

Regards,

I didn't do this but I did remove the old email and add a new on onto my Microsoft account so if I did go and change the billing address email it would just say the new one and the info already sent to the other email I'm just wondering if they can send the info for tracking to my new email

I take it you are trying to use the Xbox Design Lab? Try to contact support and say you're having trouble with the controller design lab. Or see if there is a support page/email/number on the controller design lab website.

Hi HiddenTiger21,

Thanks for reaching out to us in the forums with this question. When it comes to the shipping of a Design Lab controller, it may take a bit longer than a standard controller shipment. This is due to the customized nature of each controller to the specifications
made by the individual who ordered it. Once the order has been made and it is ready to ship, you'll receive an email containing tracking information. Here are a couple of great support articles that can help you out:

Xbox Design Lab and Xbox Design Lab controller help

Xbox Design Lab controller FAQ

I hope that this helps out!