Can i change my email without a password?

LewXB9 · Jun 15, 2023

I have had my account since 2016 and i obviously dont want to lose it, but the account was set up by an old family member who we have no contact with anymore so we dont know the password to the account. Is there anyway i can change the email without having access to the email?

:)

Belle B

Hi LewXB9

Unfortunately, no. Due to privacy, you would still need the help of the person that originally made the account.

NightFury711

Hey, so I'm trying to accept the terms of use update for Xbox Live but I need my dads email password for it. The problem is that I put in the wrong email so the email I put in technically doesn't exist. So now I don't know it and he doesn't know what the
password for this email is? Is there anyway I can change the parent email for my account without having to put in the password we don't know to change it?

ngocphi

well thats because you need to goto the answers.microsoft.com or go thru the customer service line at accounts.live.com

as noone has access to your password

FYI you should always keep your contact info upto date

VibroPlex

1) Take the email to
http://account.live.com/password/reset for the password reset

2) If you can't reset it, go to
http://account.live.com/acsr SAVE THE EMAILS SENT TO YOU

3) If that fails, contact Support and provide them with the Console ID number from
Settings | System | Console Settings | System Info (it's on the 2nd line) and the reference number from the email sent to you in Step 2, and submit a
UE Request.

It is faster to have the Agent call you by going to
http://support.xbox.com/contact-us?xr=footnav#0:6:3 or you can look up the phone number from the 1st web link in the .sig shown below.

AmethystKiss

To be able to change the email you would need to recover the password first as no one has the ability to change that email for you.

You can try to recover your email using the password resets by this link:

account.live.com/.../reset

If you are unable to with the options on that page select "I can't use any of these options" and fill out the form it provides.

If that form comes back with not enough information provided SAVE THE EMAIL and then contact support using the Request a Call option here :
support.xbox.com/.../contact-us

or by calling 1-800-4-MY-XBOX and using your Console ID, support can escalate to an Advocacy Specialist for the Password reset

Can i change my email without a password?