Can get past the guest pass

Are you sure it's a guest passkey that is set up on the console?

Here is a support page that shows how to set a guest pass, remove a guest pass, change a guest pass, and what you need to do if you forgot the guest pass:

https://beta.support.xbox.com/help/family-online-safety/passkey-guest-key/setup-guest-key-limits

thanks for the quick reply but sadly i have already tried this.

when the machine boots up i cant get past the pass to enter anything. Its in a loop of nothingness 😀

Sign into the main account for the Xbox, and follow these steps. When it asks your to enter the guest key, give it three tries. After the 3rd failed try you will be asked to enter your Microsoft password linked to that account.
If this does not work, you will need to do a hard reset sadly.

Remove Guest Pass:

• Sign-in with your account on Xbox One.
• Press the Xbox button to open the guide > Settings > System > Signed-out content restrictions.
• It will ask you to enter your Microsoft account password to confirm your identity.
• It will then ask you to enter the guest key to remove it.
• You can also try entering an incorrect guest key three times, and then it will prompt you to enter the Microsoft account password to remove it. This will remove the guest key.
• If you remember it correctly, you will directly get an option to Remove guest key.
• You can then go ahead, and create a new key with new restrictions.

Have you tried entering the guest pass incorrectly three times? Does the console then offer you to sign in with a Microsoft Account and Password?

thanks for this but i have tried it already with no response.

as expected they are very busy and are yet to come back to me.

They have no information regard my issue in there help section. seems i am the first person it has every happened too!!!!!

thank you for the response 👍