Can control TV with voice and smartglass app but not with Logitech remote?

Kinect and Smartglass aren't universal remotes.

I have 4 consoles, a cable box, a Roku, surround sound system and TV in my entertainment center. Logitech Harmony remotes will control up to 15 platforms at a time, the Kinect and Smartglass are useless beyond the One and anything hooked directly into it.

I think thats a little misunderstanding. The One can not react on the remote commands from your cable or tv remotes at all.

The One is able to send these remote commands itself and act as a remote control that way. So you are able to use smartglass as universal remote to control your devices via the One or use voice commands to do the same with the kinect. But you cannot use
your remotes to do anything on the One.

Of course you can use your remote controls to send commands to the respective device even if the One is configured to control them. It's more like you can choose to control your TV and cable box with the One (with Kinect, Smartglass or controller ) AND/OR
your usual remotes.

Smartglass for the 360 is no longer available, it has been discontinued.

Peel works well, and there are several other Google Play remote apps that will work. There is also an official Xbox 360 Media Remote that outlets like Amazon or Gamestop may still carry.

Logitech Harmony remotes can also control a 360, so there are a few options available.

Good Luck!

I am having the same issue. I can control my volume via voice and smartglass but not the media remote.

I think they want us to use smartglass as our remotes or voice controls.