Can anyone help with installation issues on One X|S

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

If this is happening with multiple consoles the issue can be with your network connection. Kindly perform an extended powercycle and reset your network hardware by following the steps below:

" 1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state."

It would be handy if you could tell us which version of the game you are trying to install. Xbox 360, Xbox One or Xbox Series X|S version? Then we can help with the issue you are having.

Can you clarify exactly what you are trying to do and the issue as your post is a bit confusing.

On the one hand, it sounds like you install the game on your One X fine but it prompts you to install it again when you go to play it

On the other, it sounds like you install it fine on your One X but, because it isn't the Series X version, you then try reinstalling again.

As pointed out above, Series S/X versions are only available for Series S/X consoles (the current generation console)...the One X (last generation console) is neither

It's not possible to install on xbox one s only pc series s or x

Xbox one games are xbox one not s or x

.also should.be noted you can play msfs only in cloud on xbox one

My son made 2 purchases of cash cards in GTA on his XBox one that haven't shown on his account.

These were purchased on 1st January and I've been trying for weeks to contact Microsoft via Live Chat/Call Back but failed every time! Each time I request a call back it just states there has been an error and to try again. It's getting beyond a joke that I can't communicate with anybody so thought I'd try posting to the community in case anyone can help. I've tried everything it advises in the self help sections.

The first purchase was for 'GTA Online: Great White Shark Cash Card (Xbox Series X|S)' @ £11.99 and the other for 'GTA Online: Bull Shark Cash Card (Xbox Series X|S)' @ £5.99, not huge sums to lose I appreciate but it's the principle of paying for something that we haven't received!

Looking at the purchase receipt, it does state that they are for series X/S but my son has an Xbox One so may be a compatibility issue.

I'd just like to arrange for these transactions to be reversed if anyone can help point me in the right direction?

Thanks in advance for any help you can provide

"Looking at the purchase receipt, it does state that they are for series X/S but my son has an Xbox One so may be a compatibility issue."

That is definitely the issue. As far as I am aware, the shark cards for the series X/S will only work with the Series X/S version of the game.