Can anyone help troubleshoot disc drive replacement?

We cannot assist with self-repair.

Hey there Morrigan,

Thanks for reaching out. I'm sorry to hear about the issue with Xbox 360 reading Call of Duty Black Ops 2.

Are you receiving an error code?

Is the disc being recognized by the Xbox 360?

Try this article:

Xbox 360 Disc Drive Solution

If the issue persists,

On Step 8 in the article: If your Xbox 360 console can read another disc of the same type, the disc may be the source of the problem.
Get a replacement disc or troubleshooting help.

Contact the disc manufacturer for a replacement disc or troubleshooting help.

Hope this helps.

Sounds as if you need to replace the disc drive, but take a look at the troubleshooter first:

support.xbox.com/.../disc-drive-solution

If it doesn't help you out, you will have to schedule a repair. Good luck.

Again, the above is misinformation. We are not replacing all consoles with disc read issues at this time. If you have this issue, please begin by checking out our disc drive troubleshooting guide, here:

support.xbox.com/.../disc-drive

Hey there NortherlyGerm17!

Sorry to hear about the Disc Drive issues, we do have a
Disc Drive Troubleshooter worth running through if you haven't already. If the steps there don't help out, unfortunately your best option is to set up a repair or replacement with the steps recommended.