Can anyone help solve a headset audio problem?

Sorry to hear it. If you're having trouble using the mic in chat please try these steps to see if one of them helps.

1. Mute then unmute other people in your party
2. Have other people in the party mute than unmute you
3. Power cycle the console by holding the power button on it for 10 seconds till it shuts down.
4. Delete your gamertag, powercycle the console again then redownload your gamertag

If you still have trouble with the headset you can try the steps at this link

https://support.xbox.com/en-US/xbox-one/accessories/wired-headset-help

I also wanted to mention that perhaps it is an issue with the jack itself. You could try getting a headset adapter for the controller. I use one exclusively and have never had an issue as the adapter is more stable than the jack.

Hello,

I use a simple phone handsfree headset and works brilliantly. I suggest that you try one yourself if you have one around. Next test would be connecting your headsets to another controller, a friend's maybe. Lastly, you can try your controller with another
Xbox. There could be a problem with the pins of the jack. I sometimes need to turn it clockwise or the other way for the sound to come.

I hope you sort it out easily,

Cheers

Hi Adromyster, my name is Oskayra and I will be happy to help you.

Check to see if the microphone on the headset is muted. Some headsets have a mute button on the headset itself or on the cable.

To check if the microphone on your headset is muted, follow these steps:

Open the "Settings" application.
Select "Sound & Display".
Select "Audio".
Select "Microphone".
Check the "Microphone Mute" button. If the button is on, the microphone is muted.

Check your console's audio settings. Make sure that the headset microphone is selected as the audio input device.

To check your console's audio settings, follow these steps:

Open the "Settings" application.
Select "Sound & Display".
Select "Audio".
Select "Input Devices".
Make sure that the headset microphone is selected as the input device.

You can also test the headset on another version of the console. If the microphone works on another version of the console, then the problem is related to your console version. In this case, it is possible that your console is not compatible with your headset.

I hope I have been able to help you and that your problem has been solved.

Regards, Oskayra

I have tried both different headsets and remote controllers but II still have the problem that despite wearing my headset, no one can hear me in a party, despite I being able to hear anyone else. Please help me. How do I solve this
problem. I'm not sure if it's because due to a change in my xbox one's sound settings or what, but please help me solve the problem asap pls.

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Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good evening

Make sure your headset is properly connected to your Xbox. Check that the headset is securely plugged into the correct port and that the cables are not damaged.

Check the settings on your Xbox to ensure that your headset is set as the default audio device for chat. Go to Settings > Display & sound > Volume > Party chat output and check that the output is set to your headset.

Check the settings on your game to ensure that the audio is set to come through the headset. This will vary depending on the game, but it is usually found in the audio settings menu.

Try restarting your Xbox and headset. Sometimes this can help to reset the settings and resolve the issue.

Try a different headset, to verify if the problem is with the headset or the Xbox

Check for any updates for your Xbox and headset, it could be a software related problem that could be solved with an update.