Can anyone help me discern if this is a headset cable problem, or a Controller problem?

Hello AidenJD,



Welcome to the Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well. Let me see how I can assist you with this concern.





We’d like to know more about it in details so that we can provide a more accurate resolution for you.

• What troubleshooting steps have you done?
  
• Was this working before?
  
• Recent activity or changes made before the issue appeared?
  

So far, from the details you provided, you can try the following steps and let us know the result. You can just skip those you have done already.

Perform troubleshooting found here: Troubleshoot your Xbox Wireless Controller | Xbox Support

Troubleshoot Headset: Set up and troubleshoot your Xbox Stereo Headset | Xbox Support

Testing the headset on another type of device is one way to isolate the issue.

Test it from your phone, PC or audio player and see the difference.



We're looking forward to hearing from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.

Hello!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Microsoft Community.





Thank you for understanding.

I have tried both different headsets and remote controllers but II still have the problem that despite wearing my headset, no one can hear me in a party, despite I being able to hear anyone else. Please help me. How do I solve this
problem. I'm not sure if it's because due to a change in my xbox one's sound settings or what, but please help me solve the problem asap pls.

• 
  

Ok I have had this problem many times and I found that it is due to the cable connecting controller to headset. If your cable looks like this one [View:http://www.quickerbuy.com/assets/photo/avatar/148860/turtle-beach-headset-talkback-cable-x31-px21-2-5mm-xbox.jpg]
Which is the standard cable provided, Those cables are very prone to problems due to the looseness of it and if it is turned it is very difficult to hear anyone. My suggestion and also something which worked for me and it is to order a cable that looks
like this one [View:http://www.yellum.net/images/uploads/X41-X31_puck.jpg] Very reliable and fits nicely.

And now, voice chat is again randomly cutting out so that I can no longer hear others. Each of my 3 controllers and headsets are still working fine on my roommate's Xbox, but this problem persists on mine. I've tried switching out power cables, outlets,
HDMI cables, optic cables for my headset, ethernet cables, etc. This problem has to be with my Xbox itself.