Came from vacation, just to realize my MS account got hacked.

Discus and support Came from vacation, just to realize my MS account got hacked. in XBoX Accessibility to solve the problem; Ok, so I came from vacation on Saturday (I don't take any communication devices on vacation.) I had a nap and in few hours I got call from bank if I... Discussion in 'XBoX Accessibility' started by Tomáš Sadil, Sep 4, 2023.

  1. Tomáš Sadil
    Tomáš Sadil Guest

    Came from vacation, just to realize my MS account got hacked.


    Ok, so I came from vacation on Saturday (I don't take any communication devices on vacation.) I had a nap and in few hours I got call from bank if I attempted over 100 purchases from MS store (that 7 each for like $50 went through.). I was bamboozled, tired and just went with "no". Bank blocked my card and they told me they'll try to get a refund since transaction was most likely illegal activity. (I only have my card in Xbox account.)

    I further checked texts in my phone and on Friday, someone changed my phone number to my Ms account. I immediately tried to log into my MS account via e-mail. User doesn't exist. Tried to do the same with my phone and I got basically the same answer.

    What bamboozles me is that I don't even log into my MS account that often and have it only on my phone always logged in.

    What bothers me the most isn't the money, but my account. I used to use MS account back when I had windows phone and I have lots of vacation pics etc... on my OneDrive. The weirdest thing is, I don't have any info from Microsoft about changes being done to my account on E-mail I had it linked to.

    Is there any way to trace my account back? Does Microsoft have any e-mail to contact them for this issue? I tried filling some forms here on MS but to no avail. They all say my account doesn't exist.

    Thanks for any advice.

    :)
     
    Tomáš Sadil, Sep 4, 2023
    #1
  2. HassanB Win User

    Just realized my account was hacked

    Please follow Juan Van's advice and call XBOX Support to file an unauthorized access ticket with them. You may also want to take a look at XBOX Live's Security Checklist
    here. This will teach you how to keep your account safer in the future.
  3. TheWhiteTigeRR Win User

    Just realized my account was hacked

    mcswizzy69 just follow what was already advised to the author of this thread because in your cases you "must' contact the support team and start an unauthorized access ticket as soon as possible.
  4. WPAK Win User

    Just realized my account was hacked

    Hi mcswizzy,

    please do not bump old threads, it is better to create a new one and regarding the account hacked issue. Please take a look at this link:

    www.xbox.com/.../What-To-Do     it is all steps to do incase of an account hacked/stolen
  5. mcswizzy69 Win User

    Just realized my account was hacked

    my acc got hacked and they changed every thing so there no way i can login i also had like 400$ of dlc and games on it. is there any way i can that back?
  6. juan van Win User

    Just realized my account was hacked

Thema:

Came from vacation, just to realize my MS account got hacked.

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