Came back to xbox after 3 years to find im banned

So apparently back in 2016 when I switched to PC my account must have gotten hacked or something and that proceeded to get me banned, over Christmas I go ahead and buy forza horzion 4 on the microsoft store without even knowing I was banned so Microsoft
takes my money and then doesn't even allow me to play the game because im banned for something I didn't do. The enforcement page doesn't allow me to do a case review because for some reason im not eligible, I assume because of how old the ban is. And when
I try and do the online web chat I just get some weird page without and error code or anything (see attached image). Is there a way to get the xbox enforcement support number or an online person that I can actually request help from.

There is no phone support for enforcement suspension this avoids harassment nor would it be any use because they will never tell you what they caught you with ONLY the offence and type of suspension this is due to privacy laws

It's a limit of a year after the suspension so yes you are ineligible

Any suspension issued in 2016 would've been in enforcement forums NOT the enforcement page as the enforcement page is only a recent thing

I don't know why you have problems to reach phone support. You can find in the page I will attach below on the bottom a tile with "still need help" and "contact us". Click on it and use "family and security problem" and than " I have the account suspended"
and the call back or the phone number of xbox support will come up

https://beta.support.xbox.com/help/...-works-across-different-platforms-and-devices

Hope you'll find the info to restore your reputation on Xbox live

Support cannot lift.or review suspensions

Nor do they have any jurisdiction

I don't know why you have problems to reach phone support. You can find in the page I will attach below on the bottom a tile with "still need help" and "contact us". Click on it and use "family and security problem" and than " I have the account suspended"
and the call back or the phone number of xbox support will come up

https://beta.support.xbox.com/help/...-works-across-different-platforms-and-devices

Hope you'll find the info to restore your reputation on Xbox live

Here's where you can go to get a refund for Forza Horizon 4.

https://support.xbox.com/en-US/refund-orders

I'm afraid not. If you got banned years ago and are still banned it means it's a permanent ban, there's nothing that can be done about it.