Call of duty won’t start and Fortnite won’t update

Hi Dan, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Please perform an extended powercycle and reset your network hardware by following the steps below:

" 1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state."

Hi, Darrel! Thank you for reaching out.
I'm AJ, an Independent Advisor for the Xbox Community.
I'm sorry to hear you are experiencing issues installing/updating MW3.

I've helped several gamers with the same problem and unfortunately, in most cases, the only working solutions are either installing the game on a different storage unit or performing a complete factory reset of the console.

Would you mind giving these troubleshooting methods a try?

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- Cancel the installation.
- Go to Settings > System > Storage devices > Clear local saved games.

* Important: This will delete all the saved games on your console but It won't remove saved games on the cloud. If your console has been constantly connected to the Internet and the Xbox Network, your cloud-saved data should re-sync with your console the next time you launch each game.

- Try installing the game again.

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• Do you have an external storage unit plugged into your console? if you do, please give this a try.

- Cancel the installation/update process for MW3.
- Uninstall the game.
- Press and hold your console's power button until it shuts down.
- Unplug all external storage units from the console, and leave them like that.
- Unplug your console's power cord for 5 minutes.
- Plug the power cord in.
- Try reinstalling MW3 while your external storage units are unplugged.

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- Cancel the installation.
- Uninstall a game from your console's internal storage unit.
- Try installing MW3 again.

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If you have a Series S/X console and your external storage unit is not an Xbox Expansion Card, please skip this step.

- If MW3 used to be installed on your internal storage and the previous steps didn't work, make the external storage unit your default installation location at Settings > System > Storage devices > Change install locations. Then try reinstalling the game.

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• If the previous steps don't work, I suggest performing a complete factory reset of your console. As a fellow gamer, I understand this may be a lot to ask considering you'd need to reinstall your games, but I'm afraid It is the best way to approach this problem. If there's any way I could have your trust in this, I'd greatly appreciate it.

* If you have an external storage unit you'd like to move some games to before doing the reset, you can do so at Settings > System > Storage devices > Select your internal storage > Move or copy.

To do so:

- Go to Settings > System > Console info > Reset Xbox > Remove everything
- Just keep in mind you will need an internet connection and your account details (for each account) to sign in again.

* Note: Resetting your console to its factory defaults erases all accounts, saved games, settings, and home Xbox associations. Anything not synchronized with Xbox Live will be lost. If your console has been constantly connected to the internet and the Xbox Network, your saved data should be backed up on the cloud.

Once the reset is complete, try installing MW3 before any other game.

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Please let me know if this works, I'll be looking forward to your reply.
Best regards.

Hi Noah B, my name is Daniel and I would be happy to help.

I think additional information is needed.
If you don't mind, I would appreciate it if you could answer the following questions:

• May I ask what Xbox model you are using?
• Do you have any external storage drives connected to your console?

In addition to that, as additional information I would like you to follow these steps to restore your console while keeping your games and applications. This process will not delete your data in your account/console, it will only fix/restore any corrupt files that are on the system.

1. Press the Xbox button on your controller to open the guide.
2. Select Profile & system > Settings > System > Console information > Reset console.
3. Select Reset and keep my games and apps. This will reset the operating system and remove all potentially corrupted data without deleting your games or apps.

Information source (Credits): https://answers.microsoft.com/thread/fb4b2f39-1617-4cfe-b031-9c0eb650629b

Let me know if this solved the problem or if it still persists.

Best regards,
Daniel.

Hello CMorin1, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support!

In order to get your issue resolved, I recommend following the exact steps here:

Fully power off your console, then power it on and launch COD Cold War.

As soon as you see the Cold War screen, tap the home button, and don’t move up or down just wait and let the video completely load up, and wait until it says press x/a to continue.

I wish you a lovely day, and I hope this helps you out!

Kind Regards

Stay safe, and happy gaming!

It won’t let me request a refun for fortnite crew, it just doesn’t show up.