Call of Duty repurchase

CraigBurchill1 · Jan 14, 2022

So it’s been a while since I’ve played the game so I went through the latest update and when I went to play the game I’m being told that I need to purchase the game even though I’ve already bought the disc and installed the game. Any suggestions??

:)

Jesse E'

The general consensus is to clear your Mac address

- Open the Xbox Guide by pressing the guide button on the controller and select Settings.

- Select Network Settings.

- Select Advanced Settings.

- Under Change Settings select Alternate MAC Address.

- Select Clear.

- Allow the console to restart when prompted.

Fir reference see here https://answers.microsoft.com/en-us/xbox/forum/...

Jesse E'

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Can you please go to My games & apps and confirm if all the packs are installed?

- Highlight COD

- Press the Menu button and select Manage game and add-ons.

- Select the game tile, and then make sure to choose "SELECT ALL" for all the available contents to install.

- Select Save changes and wait for the contents to install.

Then, relaunch the game.

CraigBurchill1

I’ve done that as well and I’m still having the same issue

CraigBurchill1

I’ve done all of that, all the packs and contents are installed and I’m still having the same issue

XBF Mohammed C

Hello AaronBowman2, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support!

If you're having a problem with a single disc but other discs are working fine, try these solutions.

Solution 1: Ensure the disc is clean and not defective

Clean the disc with a soft, clean, slightly damp cloth. Hold the disc by the edges without touching the top or bottom surface.

Solution 2: Try playing the disc on another Xbox console

Playing the disc on another console will help you figure out whether the problem is with the individual disc or the console's disc drive. Try the disc on a friend's console, or at a retail location that can test a disc.

If your disc works on another Xbox console, go to the following section, None of my discs play, or my disc isn't recognized when I insert it.

Solution 3: Make sure the Blu-ray player app has installed successfully

If you can play game discs but not CDs, DVDs, or Blu-ray Discs, make sure that the Blu-ray player app has installed successfully. For more information, see Set up and install the Blu-ray and DVD player app on Xbox.

Solution 4: Make sure your DVD or Blu-ray Disc is from the same region where you purchased your console

See Supported regions and formats for Blu-ray and DVD movies on Xbox for more information.

Solution 5: Replace the game

If none of the previous solutions fixed the problem and you still can't play a particular disc, go to Xbox game disc exchange to learn how to replace a Microsoft game. For non-Microsoft games, contact the game's publisher about their game disc replacement policy.

I wish you a lovely day, and I hope this helps you out!

Kind Regards

Stay safe, and happy gaming!

Call of Duty repurchase