Call of duty cold war telling me to purchase again when I've owned it and been playing...

Hello NathyB123, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support!

I highly recommend following the troubleshooting steps here:

After each step try to see if the issue is fixed!

First, please select System > Settings > account > remove accounts and then select your account and select Remove to confirm.

Then, hold down the power button for about 10 seconds, until the console shuts off, then unplug the power cord and wait for 2-3 minutes before plugging it back in and turn on the Xbox.

If the issue persists, please select System > Settings > General > Network setting > Advanced settings > Alternate MAC address: clear

Then, please select System > Settings > devices and streaming > blue ray > persistent storage > clear three times > restart console.

If you are still encountering the same issue, please select System > Settings > System > Console info > Select Reset console > Choose Reset and keep my games and apps

I wish you a lovely day, and I hope this helps you out!

Kind Regards

Stay safe, and happy gaming!

Hi,

What version of the game do you own and how are you trying to upgrade it?

My understanding is that you need to purchase the upgrade directly via the store on the Series X.

Call of Duty: Black Ops Cold War Editions FAQ

The game, Call of Duty - Cold war , brought it from game stop , for the Xbox 1 console. I put the disk in it downloaded but still telling me to purchase game So I can play it ,checked today it's only letting me play Zombies and Multiplayer but no Campaign?

Can I play the games (Call of Duty Cold War and Call of Duty Modern Warfare) on my Windows PC?

Code:

CALL OF DUTY®: BLACK OPS COLD WAR
Microsoft Xbox

Thanks. It was purchased for me through Walmart and redeemed at my Xbox account