Call of Duty BO6

Hello!

Hope you are well. I'll be glad to assist you.

I'm sorry you're experiencing these issues.

Please try the following steps:

1. Press the Xbox button to open the guide.

Select Profile & system > Settings > Account > Remove accounts.

Remove your account from the console (You need to have your email address handy so that you can log in later).

2. Press and hold the Power button on the front of your Xbox until the console turns off.

3. Unplug the power cord from the back of your Xbox.

4. Wait a minute, and then plug the power cord back in.

5. Press the Power button on your Xbox to turn it back on.

6. Log in to your account again.

After this, try your download again.

I hope the information has been clear, I will be attentive to any questions you may have.

Best Regards.

Hi The First Smurf,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that your account in Call of Duty: Black Ops 6 got banned. I understand that you want to know the explanation why you got the ban.

Please note that in this public community forum, we are gamers like you trying to help and guide other players. Hence, the official reason can only be provided by Activision.

Having said that, I want to make sure that you will get all the assistance and the proper explanation that you need why your account got banned. If you think that the ban was a mistake, you may submit an appeal directly to Activision using this link:

https://support.activision.com/ban-appeal

Regards,

Alvaro

Activision runs their own ban system and you'll have to appeal to them.

Thank you for the update, Oliver.

Since you’re on an Xbox Series X and trying to launch Modern Warfare II, but it keeps taking you back to Black Ops 6, this sounds like an install redirection issue caused by how Activision bundles the games under a shared launcher. It’s more common now that multiple Call of Duty titles are accessed through one menu.

Here’s how we can try to separate them and get MWII’s campaign launching properly again:

1. Check Campaign Packs Under BO6’s Install Menu

Even if it redirects you, go to:

My games & apps > See all > BO6

Press Menu > Manage game and add-ons

Look for Modern Warfare II Campaign Packs under “Installed” or “Ready to install”

If they’re missing, install them directly from there—not from the Store.

2. Try Launching MWII from Your Full Library

On your Xbox:

Go to My games & apps > Full library > All owned games

Look for Call of Duty: Modern Warfare II

Select it, press Menu, then go to Manage game and add-ons

Check if campaign files are listed and installed

This sometimes works even when the Xbox dashboard links it under BO6.

3. Use the Xbox Website to Trigger a Direct Install

To avoid being redirected by your console:

Sign in at https://www.xbox.com

Go to: https://www.xbox.com/games/store/call-of-duty-m...

Choose Install to my devices and select your Xbox Series X

This can help separate the install and push MWII directly to your console.

4. Remove MWII Content from BO6, Then Reinstall Separately

From Manage game and add-ons > BO6, uninstall all MWII content (especially the campaign parts)

Restart your console

Then use the Xbox Library or the link above to reinstall MWII separately

This might break the redirect loop and let MWII run as its own title again.

Let me know what happens after these steps or if MWII still doesn’t show as its own game. We’ll take it from there if needed.

Update me if this works or not for you.

Hi, Livia! I'm sorry to hear you're having trouble playing your game on your PC. No worries, I'm happy to assist you with this today.

Please try to follow these steps. Make sure to close any games and applications before proceeding. Thank you.

Ensure that you are on the most recent version of the Xbox app and the Game

Microsoft Store app > Downloads > Get updates/Update all

Ensure that you have updated your PC to the most recent version of Windows, including optional updates

PC Settings > Windows Update > Check for updates > Install

Open the Xbox app on PC > (the game) >Manage > Files > Verify and Repair

Sign Out of Your Accounts (Xbox App and Microsoft Store App):

Open the Microsoft Store by pressing Windows Key + S, typing Microsoft Store, and selecting App Settings.

Click on Repair and then Reset the app.

Repeat the same process for the Xbox App and Call of Duty Game

Restart Your Device:

After repairing and resetting both apps, restart your device.

Sign back into both the Xbox App and the Microsoft Store using the same email.

Let me know if that resolves the issue. Thank you!