Call me back not working

Thank you Stephanie, I called my retailer and they`ve agreed a replacement after we were able to talk about how I`d tried, without success, all of the listed fixes from the XBox website.

I see you are independent but if you have any influence with Customer Service teams at Microsoft, might you recommend, that in the situation Christian describes and I experienced then they correct the wait time and/or find some sort of way to put customers on a list so that they can prioritise those that have been trying for days rather than whomever is lucky at that time. I'll find a way to provide this feedback also.

Thanks again for taking the time to reply.

Hi SufferedDuck9! My name is Ricardo an independent advisor ready to help you with this situation!

The replacement was recently? If not remember that the warranty period starts from the purchase of the product and doesn't get extended by replacements, unless the replacement it's done at the end of the warranty, then it gets a 30 days extra warranty

Hi PTVV! My name is Stephanie and I'm more than happy to help you out!

According to Christian https://answers.microsoft.com/thread/884a40a0-b3b9-4693-a5cc-31b0a3d36d30, he posted that:

"Xbox Support could be busy at the moment, trying again later could help.

Please try the following steps from this link:

https://answers.microsoft.com/thread/97a9d085-ced3-4915-9a31-4b3314fb0a6b"

Kind regards,
Stephanie

You're welcome and thank you for your response!

I'm really glad that you're able to receive help from the retailer.

Sadly, this is the only option we have to get in touch with Microsoft Support. It seems others were also experiencing problems contacting Support recently. This could be due to the on-going holidays and may extend up to New Year's Eve.

Kind regards,
Stephanie

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello papafsb444, I believe that the telephone service is not working, try to contact the service via chat.