CABLE NEARLY CAUSED A FIRE... SUPPOSED TO GET A LABEL TO RETURN IT... NO LABEL

Hello again, please note your office hours, try to choose another subject from the list, and when you answer that your problem has not been resolved it will pass you on to the service.

So yes.. I had the cable begin to melt from my elite controller.. and I put in a request for repairs, which said I would get an email with label, but label never came. I tried calling but that just sent me to the request a call thing, after dealing with the virtual agent, which then also failed.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Oliver, I don't think you understand your question well, but if you are referring to contacting support so they can provide you with shipping label, I advise you to contact us via chat so that they can help you, because I do not believe that the call back is operational.

Click the link below and then choose Try our virtual agent Get fast automated support, 24/7, and after passing through the virtual agent will be serviced by a human.

https://support.xbox.com/en-AU/contact-us/

Hey anthonyclay1!

As provided above the best way to reach Live Support would be here:
https://support.xbox.com/contact-us#0



Step 1 ----Select Xbox One

Step 2 ----Select See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support



Since there is no further resolution and in an effort to minimize repetitive answers we will be locking this thread, but if you have any further

questions or concerns feel free to come back to the Xbox forums.

Happy gaming!

Felix

Xbox forums support

Hello!

They usually show up pretty quickly. If it's been more than a few hours, I would check your spam folder in your e-mail. If it's not there, contact support directly and they should be able to get them to you.