Buy 3-month Xbox Live and Get 3-month free

foxboxblue · Jun 22, 2018

Good evening,

I was asked by your online chat team to post here to resolve the issue of not having received my bonus 3-month Xbox Live Gold subscription, which I qualified for after purchasing a subscription during the offer period.

Here is the advice from your online chat:

"Thank you for waiting, I have noted on your account and verified that you are qualified for the said free 3-month promotion for Xbox Live Gold. You may create a post on our Sales & Promotions page using this link below so our Sales & promotions support
can send you the said 3-month Xbox Live Gold that you should've received last June 20th."

I've been on two online chat sessions and still not had this resolved. Here is the offer detail:

Buy 3-month Xbox Live and Get 3-month free - terms & conditions: Offer of free 3 month Xbox Live Subscription valid from 7 June 2018, 00:01AM local time to 17 June 2018, 11:59PM local time (“Offer Period”). Available only in the Microsoft retail and online
stores in Australia and in the online store in New Zealand. Offer subject to the purchase of a 3 month Xbox Live Subscription during the Offer Period. Requires valid promo code. Promo code will be sent out 20 June 2018, 09:00AM (AU), 11:00AM (NZ). Code must
be redeemed by July 31, 2018.

I've checked my Xbox Live Messaging and there's nothing in there either.

I'm hoping this can be sorted on my third contact attempt.

FWIW, I also watched the E3 briefing from the beginning - for at least the first 30 minutes - even made a couple of comments during it on the Mixer chat - and didn't receive the Mixpot. That said, my key concern is the extra 3-months of Xbox Live Gold. Had
the offer not been there, I wouldn't have purchased a short membership like that (previously I have purchased 12-months).

Looking forward to a resolution.

:)

xXMcDeathXx au · Jun 22, 2018

3 Months Xbox Live with Bonus 3 months

I purchased 2 x 3 Month Xbox Live codes during the buy 3 months get a bonus 3 months free.

I'm yet to receive my bonus codes, when I raised the issue with live chat they pointed me here.

Can you please assist?

nigelng86 · Jun 22, 2018

buy 3 months get a bonus 3 months free

Hi, I purchased 3 Month Xbox Live from microsoft AU website on 07/06/2018 when you have 'buy 3 months get a bonus 3 months free' promotion.

I'm yet to receive my bonus codes by email, when I raised the issue with live chat they pointed me here.

The order number is 6229718223

Can you please assist?

SiCalvert · Jul 14, 2018

I purchased on the US Microsoft Store site on June 15 and still have not received the free three months either. Terms and conditions said 10 business days until I receive the code. It has been well over this. I have contacted various customer service
reps with always being told they cannot help me and sending me to different reps. I even contacted via Twitter for help. No resolution yet.

SiCalvert

I purchased on the US Microsoft Store site on June 15 and still have not received the free three months either. Terms and conditions said 10 business days until I receive the code. It has been well over this. I have contacted various customer service
reps with always being told they cannot help me and sending me to different reps. I even contacted via Twitter for help. No resolution yet.

Frizio I iB

hey there

you will need to reach out Xbox Support at https://support.xbox.com/contact-us for assistance with this issue. I would suggest the phonecall option and quote them your support number

Ryno Jnr

Hey there ! Thanks for reaching out to us.

In regards to this promotion of buying 3 months of Xbox Live Gold then receiving 3 months at a later date, were there any specific instructions in the terms of conditions for this offer? Do you recall a specific time frame on when you would receive these
3 months of Xbox Live Gold?

Also, do you happen to recall the name of this promotion?

Be sure to keep us posted!

that was the promo... Buy 3 months Xbox Live Gold then get 3 months extra for free... But i haven't received any codes... even after my subscription i bought expired last week!!

Mister Quasar

Thanks for letting us know!

Please make a new post in
our sticky thread for this promotion with the information requested in the opening post, and we'll be happy to take a further look into that for you.

HEH8ME32

I purchased 2 of the 3 Months subscription under the Buy 3 Months, Get 3 Months Free promotion on 2/10/18 on xbox.com. At that time, the confirmation said that i would receive my code by 3/15/18 and that i was still within the window of time to get the free
3 months, the end date was NOT 1/30/18. I have checked all of my email accounts as well as my Xbox message center. No codes received.

Buy 3-month Xbox Live and Get 3-month free - didn't receive bonus months