Buttons on design lab Xbox controller

grateful for your help . Purchased a Xbox design lab controller in March this year . two of the buttons have stopped working properly .canbyou help please ?

:)

 

Xbox Elite controller Has a Major Design Fail with RB and LB

Xbox Elite controller has a MAJOR DESIGN FAIL in the RB and LB buttons because Microsoft used Extremely thin plastic connecting Lb and Rb to each other causing them to break under normal game play. So please Phil Spenser do the Xbox games right and make
an Xbox Elite 2 controller with the new design from the Xbox one s FOR PROJECT SCORPIO thanks from and true Xbox game for 9 years now also please make design labs work on Elite controllers so in other words Xbox Elite 2 should be the controller to come with
SCORPIO and it should be a in Design labs that would make a Huge difference for Xbox gamers.

 

Xbox Design Lab Originals design link?

In the Store of the Xbox One dashboard, I followed an ad for an Xbox Design Lab Originals promotion. "Claim your unique controller design — and earn from it." It looked like a great deal. By using the Xbox Design Lab to create a unique design not already
claimed, an entry is gained into a contest and I could receive credit for a controller with that particular design sold.

After designing a controller through Microsoft Edge on my Xbox One, it encouraged me to share the design on social media. I tried to connect it to my Twitter account, but Edge just took me to Twitter and offered no way to post a link to my design. Hitting
the back button didn't take me to a useful link.

Then I received an email from designlaboriginals.com with a link to an image of my controller design. But the link is only to a hosted jpeg file and not to my design in the Xbox Design Lab store. There was no other link in the email to the store... only
to Microsoft, Twitter, Facebook, etc (none of which shared my design).

So how can I find a link to my controller design? I've tried browsing "Recent" additions in the Xbox Design Lab store. I've tried clicking on "Saved Designs" and get nothing. I've tried searching on Xbox.com and via Google for "Xbox Design Lab" "The Hunt" (the
name of my design) or with my gamertag instead. Without a link, I can't promote the design.

Here's the jpeg link provided by Microsoft, in case it's any help.

 

Hi

You should be able to arrange to get your controller serviced using
this link if it is still under guarantee. When you open this webpage if you select your Xbox One console then use the option to service online you should hopefully be able to organise the repair