Bungie took silver off my account that I paid for. Can I just get that purchase refunded?...

Hello Archadion,



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Thank you for understanding.



Regards,

Hello Archadion,

Thank you for your contribution to the Microsoft community.

We totally understand that you want to get a reimbursement for your purchase and I'm sorry to hear about the issue you're experiencing with Bungie and your silver balance. As a Microsoft customer support agent, I'm unable to directly refund purchases made through Bungie. However, I recommend reaching out to Bungie's customer support team again and explaining the situation in detail, including the screenshots you provided in your previous ticket. It's possible that the previous response was automated and a human representative may be able to assist you further. If you're still unable to resolve the issue with Bungie, you may want to consider contacting your bank or credit card company to dispute the charge.

To get in touch with Bungie, please open this link on a new tab/window https://help.bungie.net/hc/en-us.

Hope I helped!


Microsoft Community Moderator

You purchased it within destiny 2 under your parents account it belongs to them and no it cannot be transferred by a player. You could try contacting bungie to see if they can either transfer the silver or provide a refund then you can re-purchase the silver,

Remember when purchasing anything digitally ti will bind to the account purchasing it. Utilize a gift card if you want to have someone else get something for themselves or purchase it on that account if you have access to it.

I'm also having the same problem that everyone else is hogwarts legacy deluxe edition pre-order was canceled due to pushed back release date and still no refund. Microsoft definitely took the money out my account and still no refund so I'm I going to actually get a refund on my order or just not going to be able to play a game I have already paid for

I'm waiting on a call from Microsoft, but since I'm getting a response here, I'll ask. Is the game I purchased now stuck on this account? Can I start another account or get a refund? I would have never used this account to purchase the game if I knew
any of this. I will not be paying $9.99 to get my real name off of the account. It's not as if I just don't like the gamertag I have, I just don't want to get doxed!

Any digital games you purchase on your account are linked to that account and cannot be transferred. If you would like to request a refund you can fill out the form at
xbox.com/refund