Bungie took silver off my account that I paid for. Can I just get that purchase refunded?...

Discus and support Bungie took silver off my account that I paid for. Can I just get that purchase refunded?... in XBoX on Windows to solve the problem; I was charged twice for digital currency on destiny a few days ago and requested to be refunded the additional charge. The request was approved and the... Discussion in 'XBoX on Windows' started by Archadion, Dec 1, 2023.

  1. Archadion
    Archadion Guest

    Bungie took silver off my account that I paid for. Can I just get that purchase refunded?...


    I was charged twice for digital currency on destiny a few days ago and requested to be refunded the additional charge. The request was approved and the additional charge was refunded to me. I logged onto destiny a couple of days later and found that my silver balance was negative. They pulled the currency because they thought I was refunded the actual purchase, when I was only refunded the additional, unwanted, and unfulfilled charge. I submitted a support ticket with them requesting that the silver be placed back onto my account because the actual purchase had not been refunded, just the additional charge. They denied it with a clearly automated response and closed the ticket. Is it possible to go ahead and get the original silver purchase refunded as well, since they pulled it from my account over double charge getting refunded?

    To add, I also sent screenshots of the double charge and the single refund as proof in the ticket to bungie.

    :)
     
    Archadion, Dec 1, 2023
    #1
  2. Yanyannnn Win User

    Bungie took silver off my account that I paid for. Can I just get that purchase refunded? (Please see details, it's kind of a whole thing)

    Hello Archadion,



    We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)



    Thank you for understanding.



    Regards,

  3. Yanyannnn Win User

    Bungie took silver off my account that I paid for. Can I just get that purchase refunded? (Please see details, it's kind of a whole thing)

    Hello Archadion,

    Thank you for your contribution to the Microsoft community.

    We totally understand that you want to get a reimbursement for your purchase and I'm sorry to hear about the issue you're experiencing with Bungie and your silver balance. As a Microsoft customer support agent, I'm unable to directly refund purchases made through Bungie. However, I recommend reaching out to Bungie's customer support team again and explaining the situation in detail, including the screenshots you provided in your previous ticket. It's possible that the previous response was automated and a human representative may be able to assist you further. If you're still unable to resolve the issue with Bungie, you may want to consider contacting your bank or credit card company to dispute the charge.

    To get in touch with Bungie, please open this link on a new tab/window https://help.bungie.net/hc/en-us.

    Hope I helped!


    Microsoft Community Moderator
  4. DrifterX22 Win User

    transfer silver

    You purchased it within destiny 2 under your parents account it belongs to them and no it cannot be transferred by a player. You could try contacting bungie to see if they can either transfer the silver or provide a refund then you can re-purchase the silver,

    Remember when purchasing anything digitally ti will bind to the account purchasing it. Utilize a gift card if you want to have someone else get something for themselves or purchase it on that account if you have access to it.
  5. josh wilson2 Win User

    Never got refund for a cancelled pre order

    I'm also having the same problem that everyone else is hogwarts legacy deluxe edition pre-order was canceled due to pushed back release date and still no refund. Microsoft definitely took the money out my account and still no refund so I'm I going to actually get a refund on my order or just not going to be able to play a game I have already paid for
  6. Onyx Is Here Win User

    Should I have to pay to change my gamertag under this circumstance?

    I'm waiting on a call from Microsoft, but since I'm getting a response here, I'll ask. Is the game I purchased now stuck on this account? Can I start another account or get a refund? I would have never used this account to purchase the game if I knew
    any of this. I will not be paying $9.99 to get my real name off of the account. It's not as if I just don't like the gamertag I have, I just don't want to get doxed!
    Any digital games you purchase on your account are linked to that account and cannot be transferred. If you would like to request a refund you can fill out the form at
    xbox.com/refund
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Bungie took silver off my account that I paid for. Can I just get that purchase refunded?...

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