Bug Xbox Game Pass

Hello, sorry for my language it's not my first language. I need help for cancel my subscribe of xbox game pass. I tried to cancel it but in my profil i have no subscribe, but every month i have 9.99 less in my bank account by microsoft xbox. So i don't know
how to fix that. Thank's you for your reading.

:)

 

Game Pass Goals - December

Hi,

I took out a 1 Month Game Pass Subscription, on the 28th November, in the UK.

I'm unable to see any sign of the Game Pass goals, under the Game Pass or Membership screens on my Xbox One. Am I missing something or is this a bug?

Wise Owl

 

The Game pass bug

I am having an issue with sea of thieves with something I have come to find out is called the game pass bug, what it basically does is if you own a game that is part of the service game pass, once the game pass is over a a rare bug causes a game you own
to suddenly believe you got it through the game pass and cease to be owned by you, losing the license to the digital copy. This is an issue I have run into which is an absolute horrid of a bug as Xbox support refuse all possibilities that I have ever owned
sea of thieves regardless of the images I show them, and regardless that the image I sent clearly lacks the ability to buy the game to keep as it would when you have a game through the game pass, they constantly point out that I have had the game pass so that
must be the issue. Effectively calling me an idiot. I need help with this and I would really like for this bug to fall into the hands of any more victims

 

Is Xbox Game Pass listed on your
Microsoft Account Services page? If so, Click Manage, Choose Turn off auto-renew, Select Confirm cancellation.

If not, is your Xbox showing that you have an active Xbox Game Pass subscription (i.e. can you go in and download and play an Xbox Game Pass game)?

 

If you don't see the Game Pass listed in your active subscriptions, then you should do one or both of the following:

• Visit account.microsoft.com and click Payments & Billing and select Order History. From there find a purchase (any purchase will do) and click Get Order Help underneath it. That will take you to a page that has details on how to get in contact with the
  Billing department to help identify where that charge is coming from
• You might also want to contact your banking institution for the card that is being charged and have them block that charge if you're not subscribed to Game Pass but see a charge for it. Especially if Billing can't help in identify the account incurring
  the charges if not your own.

 

Is it possible that you have more than one Microsoft account? Perhaps the subscription is coming from another?