Bug with E-mail Aliases and Xbox Live Accounts

SamGross97 · Sep 2, 2019

I’ve recently added an alias to my Outlook account and made it my primary alias. For most services this has caused no issues, however my Xbox Live account does not recognize the new alias as the same Outlook account for Xbox Live services, including multiplayer.
It tends to disconnect from Xbox Live entirely upon signing in, even if I remove the account from my Xbox One and add it back with my either alias. Has anyone else encountered this issue? What should I do? Is a hotfix in order, perhaps?

:)

SamGross97

Looks like it’s working now. I bet it has more to do with updating Xbox Live’s account info about linked e-mails than directly about the service, but the issue seems to have resolved itself after about a day with the new alias. Thank you!

XBF Eladio M

Hey Sam

Thank you for taking the time to post this on the Xbox Forums. We understand that you are experiencing difficulties with staying signed into your account.

If this has just stated occurring today for you, this may have something to do with the current

Xbox Live Service Alert we are currently experiencing.

If you can confirm this has been reproduced across several day, then we might be able to provide much more tailored troubleshooting techniques for us to reach a favorable solution.

Isfar-A00D2D64-6898-

Hello StingingChart,

You can change your Account e-mail online also.

First go to account.live.com/.../Manage (You may be asked to login) You should be in a thing called "Account aliases"
click "add aliases"
add your new e-mail address (Choose "Add an existing email address as a Microsoft account alias" if it isn't a @live or @hotmail account "Yahoo, AOL, Etc.)
you will have to confirm that address by clicking the link provided in an e-mail to that address.
Once the e-mail is confirmed go back to Account aliases and set that e-mail as "primary"
Hope this helps, Good Luck

DanielGabriel2

There is a very simple way of doing this if not done so yet already

Step 1. Visit http://account.live.com. And sign in with the current Xbox LIVE E-mail that is linked to it.

Step 2. On the website given above click on Aliases

Step 3. Add Alias you will be able to make a new e-mail address through this process

You should then have the option to delete or keep the old alias, or make the new one the primary alias, though in my experience using the alias process you should be able to sign into your xbox live account with all aliases associated on that specific xbox
account. If you want to just discard the old e-mail from your xbox account in that case it might just be an idea to just make the newly set up one the primary and the old one deleted.

Hope this helped a little.

Rodrigo Oliver

Hello Sami,

You can change the e-mail, but the account will still be your Mom's.

You can change your e-mail (aliases).

Log in to your account with your current primary e-mail here: https://account.live.com/names/manage

On this page, you can add a new e-mail address and then select it as your primary by clicking on Make primary.

Bug with E-mail Aliases and Xbox Live Accounts