Bug wifi -ethernet conexion lost 100% packets

2 Xbox series X and 2 Xbox series S, PC, TV, Ps5 and nintendo switch is perfect. I have error with cable ethernet and wifi only in xbox ,this week. All xbox I buy this christmas. You see conexion download 200mb , 34 ms , 70% cover wifi, and 100 % lost packet. I think is servers Xbox, or bug firmware. I have played games and no problem....then because it say 100% lost packet.

Hello JODOVALO,



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Thank you for your understanding.



Respectfully,

Hello JODOVALO,



Greetings!



Thank you for posting in Microsoft Community.



It seems that you're experiencing issues with your Xbox Series X. 100% packet loss can be caused by a variety of factors, including network congestion and router issues. Let us help you how to troubleshoot the issue to help fix the problem.

We would like to ask few questions to help us isolate the issue further.

1. When did the issue start?

2. What troubleshooting steps have you done so far?

3. Is it affecting to Xbox Series X only?

Here are the troubleshooting steps that we can perform:

1. Check for Xbox Live Service status. If there is an ongoing issue, wait until the service is up and running.

1. Restart your Xbox Series X and your router. This can often resolve connectivity issues.

2. Check your network settings on your Xbox Series X. Make sure that your console is connected to your network and that your network settings are correct.

3. Check your router settings. Make sure that your router is configured correctly and that there are no issues with your network.

Additionally, to troubleshoot your Xbox network connection, see: Troubleshoot your Xbox network connection | Xbox Support

On the other hand, we will also consult this to our internal support team to check if this is currently a known bug so we can provide updates on how to fix the problem.

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

100% packet loss with both Wifi and Ethernet connection? just to be sure, have you another ethernet cable to try?

Hello DominumStige and thanks for your response!

to find out if there are any lost network packets.

Packets lost - 0%

Is the console connected to the router with an ethernet cable or WiFi?

Have tried both ways with no changes in game behavior.

Also re-installation was performed with same result.