Bug Report: Xbox One No Audio While Downloading (Dolby Atmos)

It appears that audio output stops while a download is active. Audio does not recover without a restart of the Xbox. This started after downloading and activating Dolby Atmos. I'm using a Plantronix RIG LX 800 headset & activated the Dolby Atmos key.

I've not had this problem prior to this configuration and it took some experimentation to figure out the "muse" of getting it into said state.

OS version:

10.0.17133.2020

(rs4_release_xbox_dev_1804.180418-1415)

:)

 

Dolby Atmos on Samsung HW-K950/XY

Hi folks,

I have an Xbox One S (in Preview Ring 3) connected to HDMI 1 of my Samsung Dolby Atmos soundbar (HW-K950/XY) and the soundbar connected to HDMI 4, which is ARC on my Samsung 4K TV (UA55KS8000W). One Connect box thing.

Dolby Atmos worked fine in Blu-ray right up until the recent spate of updates (when they introduced the Dolby app and the "Dolby Atmos for Home Theatre HDMI Only" option in the audio settings.

I've followed all the setup instructions to the letter, and my prob is that when I set the audio of the Xbox to the Atmos setting I get no sound whatsoever from the Xbox, not even system sounds. The Dolby app doesn't play Dolby Atmos, let alone any sound
at all. Same deal with Blurays. I cant see any "known bugs" in the latest build for Xbox pertaining to Dolby Atmos, and I've scoured the net for solutions, to no avail.

Please, if anyone has any suggestions, I'd be ever so grateful. I'm pulling my hair out and despairing of ever having Dolby Atmos again.

Thanks for your time,

 

ATMOS / Bitstream output not working correctly

Hey Folks,

I was really happy when the official Dolby app was available for install.

My XBox One is connected via HDMI to my Denon AVR-X4300 Atmos-Receiver. The Atmos-Demo Videos which come with the dolby-app work fine. Some Games (e.g. Outcast) have no sound at all while atmos / bitstream output is enabled in audio settings. Audio in amazon
prime video stutters and has dropouts..

Are this still some incompatibilities or am I missing something?

Thanks a lot & best regards,

Michael

 

Hi You guys can try the reset.

Scroll left on the Home screen to open the guide > Select Settings > All Settings > System > Console info & updates > Reset console > Reset and keep my games & apps.

 

Yeah, I haven't tried a full reset as of yet. Last time I did that, it was an afternoon endeavor to get everything back the way I had it before.

This was more intended to help the Xbox team to discover the root cause (if they haven't already) and hopefully fix the core issue as there seem to be similar issues posted on various sites.

 

Hi Verkinix,

Would it be possible to post a photo of your current audio output settings please? Also, do you see this happen when you turn off Dolby Atmos?

Thank you!

 

Ok, I may have a little more info. The other day, I had the audio completely go out constantly, and even reboots would get sound for a short time until I would stop downloads and restart. This happened 20+ attempts.

Anyway, I set settings-> audio output to stereo, restarted, uninstalled dolby atmos access app, restarted, stopped the downloads, restarted, reinstalled dolby access, reconfigured headset for dolby atmos for headphones, and restarted the other downloads,
but the problem persisted. I then selected the Using HDMI or optical audio headset checkbox and hooked up the HDMI to an HDMI audio sink device. I was getting audio there, but not through the headset. I did have the failure while the dolby atmos app was uninstalled
completely.

At this point I figured it was an issue with the USB wireless dongle, so I hot plugged that (same USB port on the side of the xbox). This seemed to clear the issue (at least for the last couple days). I'm really not sure why the full system shutdown of the
console didn't clear this unless power applied to USB devices remain active and the device dongle remains in the "bad state" that it was in.

It's also odd that downloading would cause a USB device failure that would clear up with turning off the download state. Perhaps some contention between the hard drive read/write access and the USB read/write multimedia stream access. It's possible the Hotplug
reset the USB driver.

My settings are the following:

Display & Sound -> Headset Format -> Dolby Atmos for headsets & Using HDMI or optical audio headset Enabled

TV & OneGuide -> Audio & Video -> Audio -> Stereo (this setting is ambiguous as to how it should be set with Atmos, stereo vs surround, but to ensure that there wasn't an issue caused by doubling the surround processing, it's set to stereo).

I have an HDMI splitter connected to the HDMI Input port with a Nintendo Switch, SNES Classic, Xbox 360, and PC plugged in (no cable box device).