Bug? Microsoft store app sees wrong kind of console

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

The issue can be with the store.

Can you please validate the Xbox console that you have by checking the sticker at the back?

Also, I have here steps that we can try, please perform a power cycle on your console by following the steps below:

POWERCYCLE CONSOLE​​​

​​​

"1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​"

If that didn't work resetting the console keeping games and apps will be the next option. Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

"Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Reset and keep my games & apps."

on a pc and i fixed the issue microsoft store app was bugged took 3 app resets to do it but the issue is fixed

Post describes bug in MS store app on Xbox one with latest console update

It must be a bug or not yet updated, see on the store page if it matches the values ​​of the console store.

Photos saved into console. Like if im choosing a custom pic.

In that case you will need a File Explorer, you can find a lot of them directly by searching in the Microsoft Store, but none is directly made by Microsoft. When Microsoft Store and Xbox Store became just one and allowed to external developers to release
their apps in the Store.

You will be able get the app you need in the Tab Applications or just by serching "Explorer" in the Store. Any app of that kind will do what you want to do.