BT Home Hub BT Home Hub 5: Connection issuse - Xbox One S

ABoul · Sep 19, 2018

BT Home Hub (Modems/Gateways) BT Home Hub 5: Connection issuse - Xbox One S

Hello again ,

In that case another suggestion is to reset the console to factory settings.

Before doing so, make sure of a few things.

Here's a list:

The information for your profile/profiles are up to date

There is a backup connection to a network, i.e. HotSpot, or hardwire connection (Ethernet)

Make sure to select Keep My Games and Apps

This soft factory reset is performed by accessing the
Settings.

It shouldn't have to do with the username, but give this a shot.

Let us know if there is more we can do for you!

Thank you!
Click to expand...

XBF Javier R,

Thank you, that worked.

Thanks again.

:)

RisingDragoon83 · Sep 19, 2018

BT Home Hub BT Home Hub 5: wireless connection issue

BT Home Hub (Modems/Gateways) BT Home Hub 5: wireless connection issue
Im having the same problem.

xXSNUFFERXx · Sep 19, 2018

BT Home Hub BT Home Hub 5: X Box One X Wont connect to BT Smart Hub

BT Home Hub (Modems/Gateways) BT Home Hub 5: X Box One X Wont connect to BT Smart Hub
Ive just changed ISP from Sky Fibre to BT Infinity so no real change in speed yet when I try to connect my Xbox One X to xbox live the new BT Smart Home Hub it wont do it for more than 10secs then disconnects then reconnects etc etc on the sky hub never
had an issue once with this, I have managed to connect by wifi to the BT home hub but im not a great fan of wifi for gaming so any help would be appreciated.

XBF Jasmine Z · Sep 19, 2018

Hi ABoul,

I understand the console is having connection issues. When testing the Multiplayer connection, does the console receive an error message? Please check the link below for steps that should help with network issues

I get an error message when I run the ‘Test network connection’ on Xbox One

let me know if this helps

XBF Paul M · Sep 19, 2018

Hiya, Aboul!

Paul here from Xbox Forums, to better assist with the situation can you please list all the troubleshooting steps you've done? That way we may work from there and move forward.

Happy Gaming!

Paul Xbox Forums

ABoul · Sep 20, 2018

Hiya, !

Paul here from Xbox Forums, to better assist with the situation can you please list all the troubleshooting steps you've done? That way we may work from there and move forward.

Happy Gaming!

Paul Xbox Forums
Click to expand...

Troubleshooting:

1. Test network connection- DSN is not resolving server names (I had done everthing from unplugging my router still nothing happened).

2. Test multiplayer connection- Not connected your network is not set up.

3. Test NAT type - Not connected

4. Disconnect wireless and gone through with setting up my wireless network.

Current Network Status

my network

IPV

NAT Type unavailable

xbox.com/xboxone/Teredo

service info is unavailable

That is everything.

Please help.

XBF Javier R · Sep 20, 2018

Hello ABoul,

Thank you so much for supplying the information!

This will allow us to continue our assistance, and in this case we'd like to know if the troubleshooting attempted only involved the network section of the console.

Has there been an attempt to power cycle the console?

This would be the process of:

Holding the power on the front of the console for 10 seconds

After shutting off the console, unplug the power cord from the back of the console

Leave the console off and unplugged for 2 minutes

Let us know if this works!

ABoul · Sep 21, 2018

Hello ,

Thank you so much for supplying the information!

This will allow us to continue our assistance, and in this case we'd like to know if the troubleshooting attempted only involved the network section of the console.

Has there been an attempt to power cycle the console?

This would be the process of:

Holding the power on the front of the console for 10 seconds

After shutting off the console, unplug the power cord from the back of the console

Leave the console off and unplugged for 2 minutes

Let us know if this works!
Click to expand...

Hello,

No that did not work.

Right under my user name is ''G4570''. Does that have any clue what is wrong?

Thank you

XBF Javier R · Sep 21, 2018

Hello again ABoul,

In that case another suggestion is to reset the console to factory settings.

Before doing so, make sure of a few things.

Here's a list:

The information for your profile/profiles are up to date

There is a backup connection to a network, i.e. HotSpot, or hardwire connection (Ethernet)

Make sure to select Keep My Games and Apps

This soft factory reset is performed by accessing the
Settings.

It shouldn't have to do with the username, but give this a shot.

Let us know if there is more we can do for you!

Thank you!

ABoul · Nov 5, 2018

Hello again ,

In that case another suggestion is to reset the console to factory settings.

Before doing so, make sure of a few things.

Here's a list:

The information for your profile/profiles are up to date

There is a backup connection to a network, i.e. HotSpot, or hardwire connection (Ethernet)

Make sure to select Keep My Games and Apps

This soft factory reset is performed by accessing the
Settings.

It shouldn't have to do with the username, but give this a shot.

Let us know if there is more we can do for you!

Thank you!
Click to expand...

XBF Javier R,

Thank you, that worked.

Thanks again.

ABoul

Hello again ,

In that case another suggestion is to reset the console to factory settings.

Before doing so, make sure of a few things.

Here's a list:

The information for your profile/profiles are up to date

There is a backup connection to a network, i.e. HotSpot, or hardwire connection (Ethernet)

Make sure to select Keep My Games and Apps

This soft factory reset is performed by accessing the
Settings.

It shouldn't have to do with the username, but give this a shot.

Let us know if there is more we can do for you!

Thank you!

XBF Javier R,

Thank you, that worked.

Thanks again.

taidara

Could you try the following solution and let us know how that goes and we'll go from there.

BT Home Hub 4 Xbox LIVE Smart Setup

BT Home Hub 5 Xbox LIVE Smart Setup

Please, let us know how that goes.

chrispyzr

It's a BT home hub 5- type A

The Viral Cyrix

You would need to set up your wireless network connection again as the SSID of your network will have changed. You can set that up in the network settings section on your console

hoovednaught

What Country/State/Province do you live in? ::England/South Yorkshire/Doncaster::

Modem brand & model number: ::BT Home Hub 5/ BT Home Hub 3::

Router brand & model number: ::BT Home Hub 5/ BT Home Hub 3::

How many consoles do you have connected to this router? ::1::

Wired or wireless (for each console): ::Wireless, tried both routers::

If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter? ::White Ex adaptor::.

Things you have tried: ::I have tried connecting using 2 routers, Home Hub 5 has fibre broadband connected, Home Hub 3 has copper broadband connected and is in the same room as my Xbox::

Is UPnP Enabled? Yes/no/Unknown :: Unknown ::

Do you have a NAT error? If so, what is your NAT type? ::Unknown::

Any Error Codes you encounter: ::You have been disconnected from XBox Live::

Who is your ISP(Internet Service Provider)? ::BT::

Hope this is helpful. I don't have the error code at the moment but will update once I'm playing the game. Thanks for your assistance

BT Home Hub BT Home Hub 5: Connection issuse - Xbox One S