Browser Caching Caused Gamertag Change Errors

Discus and support Browser Caching Caused Gamertag Change Errors in XBoX Accessibility to solve the problem; My youngest daughter has now reached the age where we feel she can play Minecraft in a multi-player environment. We used that as an opportunity to... Discussion in 'XBoX Accessibility' started by SpareTyreChanger, Aug 14, 2022.

  1. SpareTyreChanger
    SpareTyreChanger Guest

    Browser Caching Caused Gamertag Change Errors


    My youngest daughter has now reached the age where we feel she can play Minecraft in a multi-player environment. We used that as an opportunity to resolve the fact that one daughter was registered against my partner's family account, and one daughter was on my own family account - we wanted to bring our family accounts together.

    We managed to consolidate the user accounts into one family account, but along the way we ended up abandoning one of my microsoft accounts. As part of that abandonment I changed the gamertag on my old account to something irrelevant, with the intent of changing my (active) account gamertag to the new one.

    I logged onto my account, went to apply the gamertag, and the result was applied to my daughter's account. I tried to change that back, and this time my account had her tag applied.

    So the sequence of events was:

    [table][tr]StepMy Account - ResultDaughter's Account - Result[/tr][tr][td]Start Position - logged into daughter's XBox account in browser[/td][td]Gamertag 1[/td][td]Gamertag Z[/td][/tr][tr][td]Login to my XBox account in browser[/td][td][/td][td][/td][/tr][tr][td]Attempt to change My Account from Gamertag 1 to Gamertag Alpha[/td][td]Gamertag 1[/td][td]Gamertag Alpha[/td][/tr][tr][td]Login to Daughters Account to release [/td][td][/td][td][/td][/tr][tr][td]Attempt to correct My Daughters Account from Gamertag Alpha to Gamertag Z[/td][td]Gamertag Z[/td][td]Gamertag Alpha[/td][/tr][/table]

    I then discovered that further changes were chargeable.

    I then reached out to support to try and get this resolved. They were unable to resolve, and offered insufficient store credit for me to be able to resolve this myself.

    As part of that conversation I identified that a browser caching issue is occuring during the Gamertag change process. The caching issue results in some steps of the process holding previous GamerTags. I believe this is what resulted in me making the error when attempting to change the original gamertags - despite being appropriately logged in each step of the way.

    Really frustrated with this - I've an upset daughter who has lost her gamertag, and no way of resolving this.

    :)
     
    SpareTyreChanger, Aug 14, 2022
    #1
  2. XBF John Win User

    Browser Caching Caused Gamertag Change Errors

    Hey There,

    I might be able to help you out with this. What was the amount of store credit offered in order to recify this and how much would be needed to do so?

    Thank you,

    John
  3. Ezzn Win User

    Windows 10 Xbox App problem

    VPN caused the same issue with me.. Since it will use different IPs and the browser cache/cookies will change..
  4. XBF Meryem R Win User

    The mechanism "changing the tag of the X Box account" does not work when trying to change it inside the Microsoft account.

    Hello there!

    The first steps you will need to do is try clearing the cache from your browser, or trying a different browser.

    Please try following the steps on this link How to change your Xbox gamertag | Xbox Support, in order to change your gamertag successfully.
  5. gds1972 Win User

    Changing Gamertag in Canada

    Hi

    Can you please try clearing your browser history along with any cached information and cookies to see if this helps with changing your gamertag?
  6. ngocphi Win User

    Why are official Microsoft members replying saying the enforcement team aren't on the forums?

    Yif you are getting an error during the case review you should change browsers

    If using chrome it's best to use Firefox or Internet Explorer or the other ms browser spartan

    Also clear browser cache and whatnot
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Browser Caching Caused Gamertag Change Errors

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