Brought xbox game and says do you own this game

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

We need to validate first if the game is successfully purchased under the account that you're using. Kindly sign in to https://account.microsoft.com/billing/orders and check if it's showing as "completed".

Once confirmed, remove and re-add your account by following the steps below:

" REMOVE ACCOUNT​​​

​​​

1. Press the Xbox button to open the guide. ​​​

2. Select System > Settings > Account > Remove accounts. ​​​

3. Select the account that you want to remove, and then select Remove to confirm. ​​​

4. When you're finished, select Close. ​​​

​​​

POWERCYCLE CONSOLE​​​

​​​

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

​​​

ADD ACCOUNT​​​

​​​

1. Press the Xbox button to open the guide. ​​​

2. Select your gamerpic in the upper-left corner of the screen, move all the way down, and select Add new. ​​​

3. Enter the Email address and the password.​​​

4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept. ​​​

5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console.​​​"

Because Im having EXACTLY the same problem with Halo reach.

Ive got the same issue atm with my games just tirned my xbox on and its saying sign in with the account you brouhght the game on i already am and i know ive brought the game and xbox is insisting i dont own it but says i won it on the store 🤷��‍♂️

Hi, I'm Luis a Xbox user just like you. Thanks for reaching out us here.

Are you completely sure you are using the same account you bought those games with?

If you are let's first try deleting the account's cache

Delete account Cache

Remove Account:
1. Press the Xbox button.
2. Select System > Settings > Account > Remove accounts.
3. Select the account that you want to remove, and then Remove.
4. Close.

Power Cycle:
1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

2. Wait for 5 minutes and then turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

Add Account:
1. Press the Xbox button.
2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new.
3. Enter the Email Address and the Password.
4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept.
5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console again.

After that, check your library again

Hi Lipe120599

Have you tried removing your account/profile from the console and adding it again?

Guide below:

https://support.xbox.com/en-US/my-account/manage-gamertag-and-profile/add-remove-account-xbox-one