Brother used both parents debit cards.

Discus and support Brother used both parents debit cards. in XBoX on Consoles to solve the problem; So my brother over the past week has used both parents debit cards totalling over £200, keep in mind they are divorced and live in separate households.... Discussion in 'XBoX on Consoles' started by KillaKai2006, Jul 19, 2018.

  1. KillaKai2006
    KillaKai2006 Guest

    Brother used both parents debit cards.


    So my brother over the past week has used both parents debit cards totalling over £200, keep in mind they are divorced and live in separate households. Long story short, we all found out what my brother was doing on fortnite and we attempted to get refunded.
    My dad however, got there first and got his £103 refunded. My mum however, did not. This was due to a one time refund. They told her on live chat that they couldn't do anything due to the refund just a few hours before on my dad's behalf. Is there anything
    else that can be done?

    (Using his account to post)

    :)
     
    KillaKai2006, Jul 19, 2018
    #1
  2. Urantian01
    Urantian01 Guest
    Mini-Survey: How do you purchase your digital content on Xbox Live?

    This is incorrect.

    Your debit card uses either MasterCard or Visa for processing(if not, then you couldn't use it on Live anyhow), in which case any purchases NOT done with a PIN are protected the same as a credit card. If you debit card is compromised and money is spent, then you just file a claim with your bank, and while they do the investigation they will reimburse any money lost.

    If a PIN is used on a purchase then you will be liable, but even then not 100%, if there are criminal charges filed then the banks will work with the consumer to resolve the issues, though it can take a long time(in which case you would be with out your money).
     
    Urantian01, Jul 19, 2018
    #2
  3. General.Mig
    General.Mig Guest
    Mini-Survey: How do you purchase your digital content on Xbox Live?

     
    General.Mig, Jul 19, 2018
    #3
  4. WPAK
    WPAK Guest

    Brother used both parents debit cards.

    Hi there,

    for any refund related questions you will need to contact official Xbox Support via Phone or Microsoft Support Chat, they are the only ones that can determine if a refund is possible or not. I would advise to try the Phone option if available at
    Contact Us | Xbox Support
     
  5. Hi,

    Are you from the United Kingdom? If you are, the UK number is 0800 587 1102

    If not, please
    click here
     
    Obsessive Power, Nov 3, 2018
    #5
  6. Obsessive Power Win User

    Brother used both parents debit cards.

    Hi,

    Are you from the United Kingdom? If you are, the UK number is 0800 587 1102

    If not, please
    click here
  7. WPAK Win User

    Brother used both parents debit cards.

    Hi there,

    for any refund related questions you will need to contact official Xbox Support via Phone or Microsoft Support Chat, they are the only ones that can determine if a refund is possible or not. I would advise to try the Phone option if available at
    http://support.xbox.com/contact-us
  8. phillipgriffin2 Win User

    paying a past due subscription

    if you mean with one of my parents adding a credit/debit card then no, my parents wouldn't put details like that on an xbox
  9. J-7 Win User

    Stop children from buying things on Xbox in one simple step!

    Yes 100% agree. Too many parents not using correct accounts. If it is a family xbox then the adult account should be the only one with access to a credit/debit card. Added with a passcode.
  10. nZyN Win User

    XBox 360 How to stop my son from downloading Maps and Games that cost money without my permission

    You can set parental controls via the family setting on the dashboard (if using an Xbox 360) or you can remove your credit/debit card from his account.
Thema:

Brother used both parents debit cards.

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