Broken Headphone Jack and Warranty Questions

Discus and support Broken Headphone Jack and Warranty Questions in XBoX on Consoles to solve the problem; I purchased an xbox controller about a month and a half ago, November 29th, and after a while, I used a headset from a friend for a couple weeks but... Discussion in 'XBoX on Consoles' started by Connerhopcus, Jan 11, 2021.

  1. Connerhopcus
    Connerhopcus Guest

    Broken Headphone Jack and Warranty Questions


    I purchased an xbox controller about a month and a half ago, November 29th, and after a while, I used a headset from a friend for a couple weeks but then all of a sudden my headset wouldnt work and xbox would say nothing was detected. So I thought the
    headset had just broke so I bought a new one and then it still didnt work. At this point, I tried the headsets on my girlfriends controller and they worked perfectly fine. (on the same account). So i looked into xbox's warranty and i would fill out the serial
    number and it would say my warrantys all good and "Click to order a replacement" or something like that. So i click it and the page just goes white and doesnt react at all. I tried on multiple devices and it still doesnt work. This is just way too many problems
    for a controller i got 1 month and a half ago and I bought a new headset just to find out it wasnt a broken headset. Please give me help with broken headphone jack and what I can do about that and what the deal is with the xbox's warranty.

    :)
     
    Connerhopcus, Jan 11, 2021
    #1
  2. SuffaInYaUndies Win User

    Can Anyone Else Still Hear Game Chat While in Party Chat?

    Maybe the headphone jack is broken off in the controller?
  3. choppyseize Win User

    CONTROLE DO XBOX ON X NÃO RECONHECE FONE (TIPO P2) [XBOX ON X CONTROL DOES NOT RECOGNIZE PHONE (TYPE P2)]

    Controllers come with a limited 90 day warranty. It could be that the headphone jack has been damaged. How old is the controller?
  4. XBF Leo G Win User

    Xbox headphone jack broken

    Hello Colton,

    Thank you for keeping us updated. We understand that the headset is plugged into the controller, but the console is not recognizing the headset. Is your console enrolled in the

    Xbox Insider program
    ? We suggest utilizing the headset with a different controller. This troubleshooting step will help us determine if there is an issue with the controller or the headset. Be sure to let us know the results!
  5. Geth Win User

    Xbox headphone jack broken

    Seems like it needs to be replaced or repaired.
  6. I Rezyl Azzir I Win User

    Xbox headphone jack broken

    if you have updated it and you still get no sound then look in the settings if that is still not working and you have warranty on the controller take it back for repair.
Thema:

Broken Headphone Jack and Warranty Questions

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