Broken AfterGlow Xbox One Controller

JorgeCompean · Jul 1, 2022

My Xbox one afterglow controller says that it is on, but the the white light near the xbox button is off and my controller won’t respond at all. It won’t even work even though it is plugged in and on. I even tried restarting it by holding down the button and the joysticks and the right triggers and the down button again but it still didn’t work. So if you guys have ways to fix this please help

:)

StuartATrueRed

If you are after an afterglow controller for the Xbox 360, then this the one you want

https://www.pdp.com/en/shop/afterglow-wired-controller-for-xbox-360-blue-light. The other one is for Xbox One only.

andersonpassos

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good morning

The control has a 90-day warranty, microsoft does not carry out out-of-date repairs.

If it is within the deadline, request the repair:

it is necessary to register the product on the microsoft website and open a work order.

https://support.microsoft.com/en-us/devices

if you have any questions, follow this link:

https://support.xbox.com/en-us/help/hardware-ne...

StuartATrueRed

Being an afterglow controller, you will need to contact pdp support here https://support.pdp.com/hc/en-us/requests/new They should be able to help you with a return or repair it for you. It's not a Microsoft product, so they cannot repair or help you.

gds1972

Hi

A controller made by Afterglow will probably not use the same firmware a regular Xbox One controllers. Any questions about if the controller requires a firmware update and how to carry out the update will probably need to be directed to Afterglow.

StuartATrueRed

Just to be sure the controllers are Xbox 360 controllers, and not Xbox One controllers? Both controllers can connect to the PC, but do not connect to the other consoles. So make sure you have the correct controller for the 360.

You might want to check the Afterglow support page here too, it might help
https://support.pdp.com/hc/en-gb/sections/200717568-Xbox-360-Afterglow-Wired-Controller

Broken AfterGlow Xbox One Controller