"Bring your subscription up-to-date"

JimH96 · Sep 5, 2017

Hey,

I was trying to take advantage of the xbox live gold 30-day free trial advertised to me on my xbox one. It then said to bring my subscription up to date and gave the error message "PUR-XboxSubscriptionMaxOwnershipExceeded." I talked
to Microsoft Support who indicated I'm not eligible for it since I have had a free trial before. In which case, please do not inundate me with false advertisements!!

Thank you,

Jim

:)

EstebAndroid · Sep 5, 2017

Error: Bring your subscription up-to-date

Product: Xbox Live Gold

Problem: Not able to use subscription

Error: Bring your subscription up-to-date

I got the same error when trying to play online on my Xbox One. I checked subscription and it's ok, I can see the payments in my bank account and I even see the next billing date. Help! I have more than 1 month with this issue.

Thanks in advance!

dualpolecat1998 · Sep 5, 2017

Free 1 month xbox live gold sub not working

I'm trying to get a free one month xbox live subscription but it wont let me get it every time I click to subscribe it pops up saying bring your subscription up to date

Mister Mascot · Sep 6, 2017

Hey there JimH96,

It's possible the ad was showing up on the console if you have other accounts that are not currently Xbox Live Gold subscribers. It's also possible that the advertisement was just there to bring awareness to new accounts. In either
case, the Microsoft Support team is correct, in that you can only get 1 free 30 day trial through the console, otherwise that error message will show.

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Mister Mascot

Hey there JimH96,

It's possible the ad was showing up on the console if you have other accounts that are not currently Xbox Live Gold subscribers. It's also possible that the advertisement was just there to bring awareness to new accounts. In either
case, the Microsoft Support team is correct, in that you can only get 1 free 30 day trial through the console, otherwise that error message will show.

_______________________________________________________

Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Smwutches

You'll want to contact support and speak to billing and they will help you sort it. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

ResuWreckt

Hey cadens,

No, as long as your subscription is paid for and up to date, it will remain active up to the expiration date.

Tezzerrific

is your subscription to gamepass up to date still.

Angelicris

Hi All!

Possible and common reasons for billing issues, even if you have a good payment method is that the console may be subscribed to an ENTERTAINMENT for all plan. Which means that when the console was initially bought (the ID or serial number) it is somewhat
linked to the specific account. And that account is responsible for paying the monthly dues.

Some of our customers wouldn't know this because they have bought the console 2nd hand or it was given to them by a friend.

The only way to resolve this issue is know and have access to the primary account where the console serial number is attached to (verification, etc.). If you bought it second hand, you can negotiate with the primary owner and change the payment details.
But of course, in order to make changes, the account needs to be verified by the support. It is best to contact chat or phone support for your options.

"Bring your subscription up-to-date"