Brand new xbox x won't go past verifing

Can someone help me please

Hello Thomas_56B, sorry to hear you're having trouble with the console.

We're going to try forcing a reset on the console to restart the set up process for you.

Please try power cycling the console by holding the power button on it for 10 seconds till it shuts down. Then unplug it for 30 seconds. Then hold the Sync button (left side near the USB port on the original Xbox One and just below the power button on the S and X consoles) and the Eject button for the console then press the power button and hold until you hear a second start up noise.

If you are using the Xbox One All Digital console then you only need to hold the Sync button and then press the power button to reset.

You should now see a new screen. Scroll over to Restart/Reset and reset the console to factory settings. There is an option to keep installed games and apps so you won't need to redownload them.

https://beta.support.xbox.com/help/hardware-net...

HI

I've done that. I've reformatted my HDD. Created a brand new XBOX profile and signed up to Gold, yet it still won't download past 79% :-(

Hi Kenneth. Note that this is a community forum and we cannot access account details. To protect customer privacy, Microsoft can only help customers verify their account ownership through the online password recovery process.

If you remember any new details that might help with the recovery process, it's encouraged to keep trying to recover your account using the online account recovery form.

https://support.xbox.com/help/account-profile/manage-account/lost-password-solution

Ok , Many Thanks, im sorry we have had to try asking as we are just at a loss as we dont know how to sort the form, Im sure we are not filling it right. Im 60 and my daughter has adhd, so that doesnt help. I did but it last week and just really upset we cant do anything to get sorted.

Thanks anyway.