Brand new Xbox with 3 months of warranty already used - Unable to speak to Xbox support.

e7b5a76c-93f4-4544-a17e-e · Mar 15, 2023

I registered my brand new Xbox Series S last night and noticed that the 1 year warranty ends 13/12/2023.

That's not 1 year.

The Xbox was bought brand new from box.co.uk. The package was factory sealed and the contents were all packaged as new, so it wasn't an used/returned item that the retailer had restocked.

I've been trying to contact support to query this, but all my callback requests end up with the following constantly:-

"We’re unable to process your request for a call back. Please try again later."

"Something went wrong at our end. We’re working on it."

"Sorry, something went wrong while processing the request. I am not able to help you at the moment, please check back later."

Anyone know just what's going on with their support system?

My only recourse now is to ask here to see if anyone else has any advice on how to get this resolved?

:)

Rostom L

Hi shuk77!

Sorry to hear about the issue. Don't worry, the support should be able to update your warranty details. Just make sure to provide them your proof of purchase. They may be experiencing volume of callback requests at this time.

You may instead reach them through chat. Go to https://support.xbox.com/contact-us > Contact Us > Hardware & network > Warranty, service & repair > ...

PFC JOKER 1978

I have the same issue. My BRAND NEW elite series 2 controller started drifting. I went to put in a warranty claim just found out that it is already out of warranty! I only have had it for 4 months and of course there is no way to speak with a human being
in order to get the help you need!!!! Total BS Microsoft

onyxishere

If the console is new then you'll be able to access the trial by creating your account on the console itself. There are 3 x 1 month trials available. 1 per new account created.

If the console was purchased used then it is possible that the trials have already been used.

You should speak to the store you purchased the console from if you believe it to be brand new.

MateusFontana

This limited warranty that you have covers only the hardware of the console (Xbox Series X), the control only has the 3-month warranty which is the term offered for accessories and devices from the Xbox brand.

*I recommend that you try to register the controller on the website, if it doesn't work, it's because Microsoft doesn't support this out-of-warranty controller.

DraughtRocket98

Right you buy a brand new car, it develops a fault, the manufacturer offers a free repair, do you accept that offer or do you say no I want replacement car? You accept the warranty repair.

I live in the UK my 6 month old washing machine broke, they offered me a repair, I accepted that repair. This is the same, they have to offer a repair under standard warranty or if not cost effective a replacement. Seeing as your retailer is of no use, you
fall under standard manufacturer warranty.

Yes your washing machine was 6 months old, my xbox is 3 weeks old. Now name one car company that would offer repair instead of refund or replacement for brand new faulty car 3 weeks old?

Brand new Xbox with 3 months of warranty already used - Unable to speak to Xbox support.