Brand New Xbox elite controller 2 warranty expiry

Hi there TheRareBlueKiwi01, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

If the expiration date of your controller warranty is incorrect, it will be necessary for you to contact Xbox Support directly so they can update the warranty expiration date using their tools. Make sure to have the purchase receipt for the controller on hand when you contact them, as they will likely request it to confirm the information.

Please keep in mind that in this public forum, we are just fellow players like you, trying to help other players. This means we do not have access to any accounts or information about other users.

I appreciate your understanding and I wish you good luck!

Kind regards,
Gerardo.

Hello SIGMATHEDJ, this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.
Not a Microsoft employee.

The Elite controller’s warranty is 12 months if you purchase it brand new.
It’s the only controller with this amount of warranty time.

Yes, the 1 year is for a brand new console and the Elite Series 2 controllers.

I have the same issue. My BRAND NEW elite series 2 controller started drifting. I went to put in a warranty claim just found out that it is already out of warranty! I only have had it for 4 months and of course there is no way to speak with a human being
in order to get the help you need!!!! Total BS Microsoft

I sent in my Elite Wireless Controller Series 2 for the second time because of the "A" button being intermittent. Last time they sent back the same controller repaired or a refurbished one, not sure.

This time they sent me a brand new one with the box and everything sealed. I checked the serial number and it is a new one. Microsoft even updated it on my devices page on my profile. I noticed something though. My warranty ends the same time as the original
did when I bought it back in June. Being a brand new device, shouldn't it get a brand new warranty? The old and current warranty ends in October.

Why would you expect something abnormal as extemded warranty

When warranty replacement happens it doesnt affect the end of the warranty EVER Unless it is past the warranty period which case you get 30 days or a paid repair which gives you an extended warranty

This is regardless of companies

This IS NOT extended warranty. The product was replaced with a BRAND NEW item. When you get a brand new item from a store its warranty begins at time of purchase. This is the same concept because they sent me a brand new item so it should have its own normal
warranty starting from day of delivery.