Brand New Xbox controller warranty expired before purchased.

NathanTalley · Jan 15, 2024

I recently received a brand new Xbox series S for Christmas last month. However, when I went to register the console and controller into my Microsoft account it said that the controller warranty had already expired 2 months before it was even purchased. and it was BRAND NEW. The Console warranty was fine though.

:)

Darhyl Amizola

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Xbox controller warranty.

No worries, you can request to adjust your Xbox controller warranty according to the official Microsoft website: https://support.microsoft.com/en-us...purchase-ceca7e91-3a88-e2dc-7a21-b8c54b5429df

"You will need to contact support in order to update the warranty start date for your Xbox controller. Before we can update your warranty, you will need the following:

Your sales/purchase receipt from an authorized Xbox retailer.

Your Xbox controller serial number.

When you have your proof of purchase ready, submit a request to update your warranty.

Note: It may take up to 24 hours to update after it's been completed.

In order to update your warranty, you will need to provide a valid sales/purchase receipt from an authorized retailer. If your retailer isn’t on this list, don’t worry, you can send it to us anyway and we will validate it if it meets the following criteria.

A valid sales/purchase receipt will clearly indicate the retailer name, the purchase date, and the item purchased as shown in the example below (in English only). If the sales/purchase receipt does not clearly indicate these requirements, it will not be accepted."

You may contact Microsoft Xbox Support through the link below:

https://support.xbox.com/en-US/contact-us/

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Kristine Mcalpine

Thank you for your response. Can you tell me why the warranty on my headset expired before I even bought it? I bought it brand new from Walmart. ( not refurbished )

I purchased it 7/23 and the warranty expired in 3/23

ngocphi

You can contact Xbox support and go theu the proccess

JosefLBohorquez

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this NATHANIEL

Sorry to hear that, if the controller is brand new you have always a warranty on it.
In case you purchased it from a third party seller like Amazon, Walmart, etc. Please follow this article to update your warranty:
https://support.microsoft.com/en-us/topic/updat...

choppyseize

Yeah as mentioned you will have to purchase a new controller since the warranty has expired.

Brand New Xbox controller warranty expired before purchased.