Brand new series x says "We can't save more data for this game or app".

Thank you. Ideally, I want a new system to replace my new system. I have been trying to trouble shoot since 12/28 with no effect. Best buy says they can not hold a system for me due to some agreement with Microsoft. The simplest solution would be to allow the local best buy to hold a "new" series x for me to exchange with. How can you help make this happen?

There are no other drives attached to the series x.

The store where system was purchased doesn't have any in stock and I was told by them, due to an agreement with Microsoft, they are unable to hold any xbox devices for costumers.

It would be great if Microsoft could send best buy (in Poughkeepsie, ny) a series x with my name on it to bypass said "no hold" agreement.

I've already done the reset with no luck. I know it's not just me due to others in Reddit reporting similar issue.

When will the Poughkeepsie, NY store get additional series x xboxes? Can one be shipped there with a hold for me?

Thank you... I don't believe I lost progress when I've tried playing from my original Xbox one. I am not playing a demo nor am I am xbox insider (curious what that is and how one qualifies). Operating system info attached.

Hello MattT225,

Thanks for getting back to us.

There are no longer Microsoft stores and only experience centers in New York City, London and Australia only. Moreover, we do have Best Buy stores that provide services. You may need to inquire to them, try this link and scroll down at the part where it says, 'Choose a Best Buy Service Center'.

Link: Find a participating Best Buy Service Center for in-person support in the US - Microsoft Support

By the way, you may check more details about Xbox device service through this link: Getting your Xbox device serviced | Xbox Support

Hope that helps! If you have further concerns kindly create a new thread using this link - Create a new question or start a discussion.

Regards,

Hello MattT225,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We understand that you are trying to save your game data in the cloud however you were getting errors in syncing through Xbox Series X. Let us check on this together and sort this out in timely manner.

To have a better understanding, we would like to further isolate your concern.

1. May we know if this issue persists until now?
   
2. Have you submitted report to Team Xbox?
   
3. May we know if your Xbox Series X still have enough remaining storage for the saved games?
   
4. Was this Xbox Console set as Offline?
   
5. Were you playing the same game titles on different console or pc?
   

Those things could be helpful in trying to sync your game data in cloud. There are support articles that you might like to check for reference:

• Xbox cloud game saves FAQ | Xbox Support
  
• Syncing Xbox game saves to the cloud error messages | Xbox Support
  

We look forward to your response.

Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community