Bought v bucks don't know where it is.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

If this was purchased on Microsoft Store it will be added immediately to your account, there is no code available.

I would like to clarify, are you on Xbox or PC? It is also mentioned on the support site that, "Note V-Bucks purchased on one platform may not be redeemable on other platforms."

For your reference, you can check this link: https://support.xbox.com/en-US/help/games-apps/...

Hi, sorry but you can't, only in the platform yo bought it it's the platform where the v-bucks add to your profile

Has the balance been put into your Xbox account rather than V-bucks in Fortnite, I know most of the retailers where I am don't sell V-Bucks rather sell the standard credit meaning you have to purchase them through Fortnite & wonder if that's the case here
as well.

Hi, Kate Garvey.

Thank you for posting in the Microsoft Community.



From your description, I understand that you redeemed V-Bucks on your Epic account, but you found that the code has been redeemed but not found. I understand your confusion about this problem.



Usually, V-Bucks are added directly to your Epic Games account, not through your Microsoft account. If you log in to Fortnite in your Epic Games account, check your V-buck balance to see if it has been successfully transferred.



If the redemption process requires you to log in to your Microsoft account and enter the Xbox code, there may be a connection between your Microsoft account and Epic account. In this case, make sure you are logged in to the correct Epic account, not another Epic account that is linked to your Microsoft account.

You can try to check your account information on the official Epic Games website to confirm whether it is linked to the correct Microsoft account.

How can I check which accounts are connected to my Epic Games account? - Account Support

Disclaimer: Microsoft does not provide any implied or other guarantees and/or warranties and is not responsible for the information you obtain from third-party linked websites or any technology-related support.



If you provided a different email address when redeeming, you can check your email to see if you received any redemption confirmation email from Epic Games or Microsoft. The email will usually provide details of the redemption, including whether the redemption was successful.



If the above steps do not find the V-Bucks, it is recommended to contact Epic Games Support for further assistance.

Services - Epic Online Services

Disclaimer: Microsoft does not provide any implied or other warranties and/or guarantees and is not responsible for the information you obtain from third-party linked websites or any technology-related support.



We look forward to hearing from you!



Best Regards.

Capoo - MSFT | Microsoft Community Support Specialist

Did you buy the V-bucks on PC version of Fortnite or Xbox?

If you we logged into Fortnite on PC, you have to wait a few seconds before the V-Bucks show up. The V-bucks transfer from PC to Xbox after you bought them and they were accredited to your Epic account. If they don't show up you need to contact Epic games
to review your purchase history. If you bought it on Xbox you can do that at account.microsoft.com > payment and billing > purchase history